بوليش

ندى هي الأفضل هناك، وفي كل مرة أغادر وأنا سعيدة جداً بأظافري

المكان أنيق للغاية، ومنظم، ونظيف، والفريق محترف ومتعاون جدًا، بدءًا من الاستقبال وحتى الخدمات. عائشة ورحمة في الاستقبال، قمت بعمل طلاء أظافر جل، وأومبريه، وكروم مع منى، كما أن حواجبي كانت رائعة 👌🏼. قمت بعمل باديكير مع نور وياسمين، ومرحان (على ما أعتقد) لابنتي. الأسعار مناسبة… شكرًا لكم POLYSH arkan ✌🏼👏🏼

I would like to file a formal complaint regarding my recent experience at your salon, as it fell far below the level of professionalism I expected.

I live in Dubai and regularly visit high-end salons. It is very common for more than one technician to work on the same client at the same time, yet I have never been charged twice for the same service simply because multiple employees were involved. A client pays for the service itself, not for the number of staff members performing it. Charging separately would only make sense if they were independent freelancers, not employees working for the same salon.

Unfortunately, I was charged twice for the same service because more than one technician worked on me. I find this extremely unprofessional and unfair.

On top of that, I was not satisfied with the quality of the pedicure. More than one technician worked on my feet, yet the result was still poor. I eventually had to pay extra for a callus removal treatment, even though every staff member initially told me I didn’t need it. The only reason I ended up paying for this additional service was because the pedicure was not done properly. In any professional salon, a thorough scrub and proper pedicure should remove dead skin effectively without making the client feel forced to purchase extra treatments.

As a result, I ended up paying approximately EGP 3,300 for a manicure and pedicure, when the total should have been around EGP 1,600. The extra cost was not due to services I genuinely needed, but because of poor workmanship and the way the services were charged.

I believe this reflects a lack of honesty and professionalism. Charging a client twice for the same service simply because different employees performed parts of it is unfair and feels like exploitation rather than customer care.

I hope you will investigate this matter seriously and ensure that no other customer has the same experience.