بيت أبو الهول

Avoid at all costs.

We had a frustrating time. I’d advise against ever staying here.

When we arrived at 4am, we were told that unfortunately there was an “issue” with the room we booked and that we would be staying in their “new expansion building.” We were concerned, given we had paid extra for the deluxe double room with balcony and pyramid views, but assumed we would at least have a good room in this building “just down the street.”

We left for a morning excursion and returned around 12pm. We instantly noticed that there were guests in the upstairs rooms, one of which we had booked. It seemed to us that perhaps these rooms had been double-booked or overbooked.

We were taken to this “expansion building” which actually turned out to be a completely different hotel, the Beit Khufu. This was a twin room (two twin beds, no double) and nowhere near the room we had booked. When we looked online at the price to stay there, it was a third of the price of Sphinx House. Giving us twin beds, despite asking for a double, felt disrespectful given they were aware we were a married couple on our honeymoon/one year wedding anniversary.

To make matters worse, you’ll see the “view” from our window in the attached photo. No pyramids but not even looking outside – just looking into a dusty room, with minimal natural light.

Within two hours of checking in, we had checked out and moved into a different hotel. Luckily we were able to claim all our money back through our booking platform, although initially Sphinx House told the booking platform that we had been staying at the hotel for several hours, and demanded that we pay for the first night… despite having only just checked in.

Unfortunately, we realised afterwards that our experience was not unique. After a deeper dive into reviews from previous guests, we can see that other guests were similarly moved offsite into other buildings. It feels unfair, and it was a disappointing start to our first year wedding anniversary.

I’d also add that the actual Sphinx House did not match up to the photos we had seen online. The metal Sphinx House sign we had seen in all marketing content had been taken off the wall, and trees and grassy areas shown in photos online were non-existent. The pool was also out of action, and it was unclear if this would be resolved during our stay.

اكتشاف رائع! المكان هادئ للغاية. إطلالة الهرم من المسبح خلابة. يوجد سوبر ماركت كارفور سيتي بجوار الفندق مباشرةً لشراء البقالة. كما أن رحلات أوبر رخيصة للتنقل في مصر. يُفضّل أن يشمل الإفطار القهوة أو الشاي، حيث كانت الخيارات محدودة بعض الشيء. كما سيكون من الرائع توفير مياه معبأة في الغرفة وبأسعار معقولة في البار.