Open
Rock Developments
- September 30, 2026
- +20 12 85031796
- [email protected]
- 59 El Moltaka El-Arabi, Sheraton Al Matar, El Nozha, Cairo Governorate 4471321
Prime Hospitality Management Group
Location
East walk Complex, Office 408, off, AUC Ave, New Cairo 1, Cairo Governorate 11853
Description
Corporate office
Contact
Phone
Address
East walk Complex, Office 408, off, AUC Ave, New Cairo 1, Cairo Governorate 11853
Review
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Ramadan Fodaa
A wonderful place
Abeer S
ayman gomaa
Our confirmed reservation was cancelled just weeks before check-in after we had already paid 50% of the booking months earlier. It caused unnecessary stress, additional costs, and disrupted our holiday plans. We were told the unit was no longer available, yet it remained—and still remains—listed under Prime Hospitality at a significantly higher price. That contradiction speaks for itself. A very disappointing experience
Hany Safwat
A warning to anyone considering booking with Prime Hospitality.
Back in June, our group booked a 3-bedroom chalet at Caesar Bay for one week in August and paid the full amount months in advance to the management company, Prime Hospitality.
About 2 weeks ago, out of nowhere, Prime Hospitality cancelled our reservation, claiming it was “upon the unit owner’s request,” followed by a generic apology for the inconvenience.
That cancellation completely ruined our holiday plans. Anyone who knows Egypt’s North Coast in August understands how difficult—if not impossible—it is to find comparable accommodation at such short notice.
What makes this even more disappointing is that the exact same unit is now listed again —but at a much higher price we originally booked.
To me, this raises serious concerns about how customer bookings are being treated. A confirmed and fully paid reservation should mean something. Cancelling loyal customers simply because the property can generate more revenue is unacceptable.
I’m sharing this so other travelers can be aware and make informed decisions before trusting their vacation plans to Prime Hospitality.
ahmed A
Amazing