Silver Springs

I had a wonderful time at Silver Springs. The team is very skilled and extremely helpful to guests, especially Mr. Alaa, Mr. Hazem, Norhan, and Manar. The place is very clean, and it definitely won’t be my last visit.

My reservation was hosted under Alaa’s listing.

Shortly after booking, I was informed the apartment needed to be changed due to “maintenance.” When I expressed concern and asked for written confirmation that the booked unit would meet the same criteria, I was told in writing that “the room criteria will be the same.”

Six days before check-in, I was contacted outside of Airbnb (via WhatsApp) regarding changing floors. During that conversation, the explanation changed. It was no longer described as maintenance, but rather that another long-term guest’s belongings were in the apartment and moving them would be inconvenient.

This contradiction raised serious concerns about whether the originally booked unit was actually available. Being contacted off-platform about reservation changes and receiving inconsistent explanations so close to arrival created instability and uncertainty.

Due to the handling of the situation, I did not feel comfortable proceeding with the stay. I recommend future guests confirm in writing that the exact unit they book will be honored and ensure all communication remains on the Airbnb platform.

My reservation was hosted under Alaa’s listing.

Shortly after booking, I was informed the apartment needed to be changed due to “maintenance.” When I expressed concern and asked for written confirmation that the booked unit would meet the same criteria, I was told in writing that “the room criteria will be the same.”

Six days before check-in, I was contacted outside of Airbnb (via WhatsApp) regarding changing floors. During that conversation, the explanation changed. It was no longer described as maintenance, but rather that another long-term guest’s belongings were in the apartment and moving them would be inconvenient.

This contradiction raised serious concerns about whether the originally booked unit was actually available. Being contacted off-platform about reservation changes and receiving inconsistent explanations so close to arrival created instability and uncertainty.

Due to the handling of the situation, I did not feel comfortable proceeding with the stay. I recommend future guests confirm in writing that the exact unit they book will be honored and ensure all communication remains on the Airbnb platform.