B.TECH – Flags Mall

Worst shopping experience ever! We bought an LG air-conditioning 3hp unit last month and problems started then:
1. We got two invoices for each unit separately with two separate deliveries.
2. We paid two delivery fees. 500 egp. 250 for each unit which is insane!!
3. One delivery did not have visa machine and had to go personally again to the branch to pay!!
4. Technician refused to install the unit due to area issues asking us to upgrade to 4hp unit.
5. We waited a whole MONTH and the customer service keep telling us no 4hp units available!
6. We got sick of this whole purchase and decided to return it, the branch advised they will send a car to take the unit but it did not come and they did not call.
7. The branch apparently has access to a different system than customer service and apparently the new unit was available but customer service and complaints line is USELESS as they do not have access to the same database.
8. Can’t even get to call the branch and customer service don’t even have access to branches numbers which is insane! The only way to contact them is to physically go there!!!

Thanks BTech but I will never ever buy anything from you guys ever again!!! So unreliable.. I have never ever been through such BAD experience!

Worse team , trying only to sell without taking customers needs into consideration , dont shop there unless you are already aware of the product you need and it requires no installation for warranty . Otherwise you will be in a real problem

They are doing the paper work very slowly especially the cashier ( He is not friendly or at least smiling, he is always grooming)