One of the most triple disaster customer services and technicians
No communication and no details
After lots of Calles and 2 visit to change the electric bored it takes them 2 weeks to show up to changed and still nothing working
keeping in consideration the timing and the electric cut off nothing was communicated to the technicians
As we pay full amount of money and still nothing work
One of the most disappointing and stressful experiences
1. We ordered a device on 29/8 from Miraco Nasr city (distributor)
2. We got a worker assigned to install it on 1/9. However, he was unable to do it for 2 hours as it’s only the second device he ever installed. He left after disassembling the device.
3. We complained on 2/9 and the company sent another worker on 5/9. The worker refused to mount the disassembled device due to missing pieces and said he will report it to his superiors and respond the next day.
4. We had no response for 2 days now.
Currently, we have a disassembled device that is not functional and no air-condition. We would like to request a new device and an installation asap. Please help!
After 2 months to approve a mere 500 EGP discount on a new AC because they haven’t had spare-parts to my 10 year old AC (which started leaking 3 years after it was installed!) and the only solution is for me to buy a brand new one. I showed the room to the engineer after going all the way and he said it wouldn’t be safe for them to install it and I’m going to have to remove the whole window for “safety” every time maintenance is needed. We settle on a date to check the room out live, which I’ll have to pay for of course, and I specifically said they have to call me 2 hours earlier. Little did I know I wasn’t being clear enough, the installation guy called me 30 minutes before, and when I explained he said we’ll have to reschedule. The call center is useless, they said the same thing after speaking with the branch. Definitely going with another brand! Thank you for the waste of time and energy.
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tifaegy
Genuine spare parts
Belal Belal
DO NOT BUY FROM THEM
They don’t do their job, they find any loophole to avoid serving warranty they were paid for, they lie, they act poorly with customers
That applies to both technicians and their managers who back them up on their lies and deceits
Buy from Sharp or any other company that has more respect to their cutomers.
ibrahim adel
One of the most triple disaster customer services and technicians
No communication and no details
After lots of Calles and 2 visit to change the electric bored it takes them 2 weeks to show up to changed and still nothing working
keeping in consideration the timing and the electric cut off nothing was communicated to the technicians
As we pay full amount of money and still nothing work
Passant El.Agroudy
One of the most disappointing and stressful experiences
1. We ordered a device on 29/8 from Miraco Nasr city (distributor)
2. We got a worker assigned to install it on 1/9. However, he was unable to do it for 2 hours as it’s only the second device he ever installed. He left after disassembling the device.
3. We complained on 2/9 and the company sent another worker on 5/9. The worker refused to mount the disassembled device due to missing pieces and said he will report it to his superiors and respond the next day.
4. We had no response for 2 days now.
Currently, we have a disassembled device that is not functional and no air-condition. We would like to request a new device and an installation asap. Please help!
Danny Boyd
After 2 months to approve a mere 500 EGP discount on a new AC because they haven’t had spare-parts to my 10 year old AC (which started leaking 3 years after it was installed!) and the only solution is for me to buy a brand new one. I showed the room to the engineer after going all the way and he said it wouldn’t be safe for them to install it and I’m going to have to remove the whole window for “safety” every time maintenance is needed. We settle on a date to check the room out live, which I’ll have to pay for of course, and I specifically said they have to call me 2 hours earlier. Little did I know I wasn’t being clear enough, the installation guy called me 30 minutes before, and when I explained he said we’ll have to reschedule. The call center is useless, they said the same thing after speaking with the branch. Definitely going with another brand! Thank you for the waste of time and energy.