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3Es for Smart Solutions
- August 4, 2026
- +20 10 22096638
- [email protected]
- 183 Gamal Abdel Nasser St., Sidi Beshr Qebli, Montaza 1, Alexandria Governorate 21554
AXA Egypt
Location
Nile City Towers – 2005 C Cornish El Nile, North Tower 18th floor, Nile Corniche, Bulaq
Description
Insurance company
Contact
Email
Phone
Website
Address
Nile City Towers – 2005 C Cornish El Nile, North Tower 18th floor, Nile Corniche, Bulaq
Review
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Dalia Amer
Extremely disappointing experience.
This is by far the worst insurance company ever I have ever dealt with. Their main strategy seems to be collecting premiums but terrible when it comes to honoring claims. Every claim is met with delays, excuses, or outright rejection with unclear justifications.
This company seems very good at collecting premiums , Most claims are rejected with unclear explanations, and the process feels intentionally difficult.
They advertise global coverage, which I paid for and adding the US coverage too but when it comes time to use the policy, you quickly discover that the coverage is nowhere near what they claim. The exclusions and hidden limitations make the policy almost useless. And also when doctors out side egypt for the global coverage try to look for the coverage plan at the system they only find the Name on the data base left blank with out a single detail about the coverage plan !!!!!
Customer service is unhelpful and unwilling to take responsibility. Instead of supporting clients during difficult times, they make the process frustrating and exhausting.
Overall, this company cannot be trusted to deliver what they promise. If you are considering insurance with them, be extremely careful and read every detail — because when you actually need them, they will likely find a way to avoid paying your claim by all means
shaima hassan
Worst company ever. They lie and cheat till they get the payment then everything is rejected. I had a year policy almost all claims were rejected then after the policy ended I found that they made me pay for a policy for cancer that I could have avoided and ofcourse to cancel it I have to visit a CIB branch. This was never said that this policy doesnt need to be purchased and the funny thing is that they call it complimentary even though im paying for it. What started as a year mistake ended up taking a policy for 10 years. What a joke!!!! I cancelled my card because I dont trust them anymore.
medhat helmi
Very bad company and staff, I have bad experience with them twice.
They increased the installment without return to me and when I asked to take part of my money, a lot of troubles and mistakes from their staff
Noha Abd El Rahman
Their investment plans are a total fraud. They tell you it’s safe coz it invests in governmental bonds.
They increase the installments after Egyptian pound devaluation. Tell you you can cash out your money after 4 years, 10 or 15. When I get to cash out after 4 years, I got 45000 LE LESS than what I paid for over 4 years.
Not more.
Not even get the same amount I paid for.
I get less.
Total fraud.
Do Not Invest with them
Nelly
AXA Egypt mobile application is an obsolete one with seamless experience. I won’t review the user interface or the slow loading but mainly its performance issues. Here are the problems that I’ve faced :
1) Claims icon doesn’t exist, you can’t manage them.
2) Medicines delivery page doesn’t work, it always shows a failure message. You can’t proceed with any order.
3) Network page doesn’t load and isn’t updated with the actual service providers.
4) when you submit any inquiry or medical approval, the app always indicates an error message and doesn’t proceed with your request.
The app doesn’t help at all. You end up by reaching the customer support or by going to their offices which defeats the purpose of having an app. Furthermore, they don’t handle any request through email. You should send your requests whether by courrier or through the app that “doesn’t work”. Very disappointing experience. AXA Egypt seems careless about taking the issues and the bad reviews into account as well as improving the app. I hope that their headquarter in France takes action against this laxity.