Prime Scan

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Location

239 El Horreya Road, Alexandria Governorate

Description

X-ray lab, Radiologist

Contact

Address
239 El Horreya Road, Alexandria Governorate
3.8
10 reviews
  • Habiba Helal

    This place deserves eww not a star.

    The customer service was unprofessional and disrespectful. I was told that my card didn’t work, which forced me to spend an entire hour at the bank—only to discover that my card was perfectly fine. I was even able to withdraw money from another ATM within seconds, proving the issue was clearly with their machines, not mine.
    When I returned to explain the situation, the receptionist behaved very rudely. he threw my papers back at me and refused to deal with me, with no apology whatsoever.
    On top of that, I waited for a total of 4 hours. When I later tried to follow up about my appointment, customer service actually hung up on me while I was still speaking.
    This level of disrespect and poor service is completely unacceptable. I would not recommend this place to anyone.

  • amr shahin

    Their call center was bad, but once you are there the medical staff is perfect

  • Amr Shahin

    The call center is extremely rude. I just have to go there because my Dr referred to them.
    Very very rude staff

  • Ahmed Hassan

    Very professional staff , I had an amazing experience over there , Thanks to Mr Ahmed Wafeek and his team for extending their support always for all patients, The best customer service , i would recommend this place for all.

  • Mahmoud Al Ashmawy

    A very bad experience.
    They are not well organized and it is clear they have issues in scheduling patients. They also lied and kept us waiting for more than 2 hours when we were with a really sick patient which means they also lack sympathy for patients. The place wasn’t crowded at all and their excuse was not really acceptable It is obvious the place is a mess and it is in a bad need for an experienced manager.
    This will be our first and last visit to this place.

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