Open
Mantra Center
- September 30, 2026
- +20 10 11000308
- [email protected]
- 274, Yasmine 3, Tagamoaa 1, New Cairo 11835, Cairo Governorate
OneHealth – New Cairo Medical Center (O1 Mall)
Location
O1 Mall, Plot no.10 B, First floor, Mohammed Nagib Axis, New Cairo 1, Cairo Governorate 11865
Description
Medical Center, Physician
Contact
Email
Phone
Website
Address
O1 Mall, Plot no.10 B, First floor, Mohammed Nagib Axis, New Cairo 1, Cairo Governorate 11865
Review
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Laila Ayman
This place is horrible at all levels from customer service to operations to doctors, let alone their incompetent employees and long awaiting hours. I visited their O1 branch for dentistry consultation, and I was informed to arrive few mins before my appointment which was scheduled at 7:40, I arrived 10 mins late only to realize the reception was full, they were calling numbers in a chaotic manner. They finally let me in for the assessment, I waited for more than two hours just to see the dentist. A completely arrogant attitude from the employees working there, I yelled, they did not want to let me in after having to wait, came with lame excuses, they were trying to put the blame on me, they were also checking the cameras to verify my words. They claimed I was late for quite more than ten minutes, an extremely rude behavior from the Manager of the clinic. To everyone, please do not consider this place.
Ali Rashidy
The service used to be much better before they overcomplicated the whole process. The attitude of the front desk staff member is now very poor.
It’s sad to see a reputable provider like OneHealth now poorly managed and operated.
Mustafa Ali
My experience has been extremely disappointing. The level of chaos in their operations is honestly shocking.
Customer service is very poor, with little to no accountability. There is clear misalignment across the entire system appointments get booked and then cancelled without any prior notification, leaving patients completely stranded. What’s even more frustrating is the lack of coordination between the call centre, reception staff, and doctors. Everyone seems to be operating in silos, which results in constant confusion and wasted time.
Overall, it was a very, very miserable experience. Definitely not what you would expect from a healthcare provider.
Assem Emara
Terrible Experience – Lost Documents and Endless Delays
I scheduled a doctor’s appointment at One Health Clinic, where the doctor prescribed physiotherapy. Shockingly, they lost the diagnosis paperwork.
For over a month now, staff kept insisting they were just waiting on insurance approval and even redirected me to contact the insurer myself.
When pressed, they finally admitted to losing the doctor’s diagnosis. Even after that, I’m still waiting for them to resend it to the insurance company – over a month now for what should be a simple form submission.
This clinic doesn’t respect your time; they just waste it with incompetence and excuses. I won’t deal with them again and strongly advise you to avoid them if you value efficiency.
Amgad Barakat
Nice place
Well designed and centralized in new cairo.
Employees are well educated
Clinics are up to the latest technology.
Very good and respectful doctors.
Service is up to the standard.
Owned by AXA.
Please keep it up
Thank you