Open
Dice Underwear New Cairo – Dice Underwear New Cairo Branch
- September 30, 2026
- +20 10 13737901
- [email protected]
- Next to the court, Seven Stars Mall, 5th Settlement, Cairo Governorate 11835
Location
3F3V+H3R, Al Sadat Axis, Second New Cairo, Cairo Governorate 11841
Description
Footwear wholesaler
Contact
Email
Phone
Website
Address
3F3V+H3R, Al Sadat Axis, Second New Cairo, Cairo Governorate 11841
Review
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George Adel
My online shopping experience was terrible, and their exchange policy was unreasonable.
First of all, inspection with the delivery person is prohibited: opening the package or trying on shoes with the delivery person upon receipt is not allowed, as stated in their policy.
So, naturally, after receiving the shoes, they were tried on at home to check the fit (which is the only procedure available when buying online from them).
I requested an exchange for a smaller size, but the request was rejected on the grounds that “there was dust on the sole from trying it on!”
When I cleaned the sole with a tissue and wipes, and it was completely new and in its original condition, without any use, it was still rejected on the grounds that “since it was cleaned, it’s not in its original condition!”
Do shoes displayed in any store’s branches never get dusty and get cleaned before being displayed again? And how can someone be expected to try on shoes online without the sole touching the floor, while at the same time being prohibited from opening the package with the delivery person?!
An official complaint has been filed with the Consumer Protection Agency, and we are following up. The images are available for everyone to judge for themselves.
Dalia Selim
I have honestly never received such an inappropriate and dismissive response to a customer complaint.
I contacted Achillesseg regarding a genuine issue with my shoes, expecting at least a professional attempt to understand the problem and offer a reasonable solution. Instead, I received a long response essentially explaining why the discomfort/friction was apparently my problem — my skin sensitivity, the shape of my foot, the size, and the fact that the leather is firm and needs to be “broken in.”
Rather than taking responsibility or showing any understanding toward a dissatisfied customer, the response felt defensive, condescending, and completely focused on justifying the product.
Telling a customer to wear painful shoes at home with thick socks so that they can “adapt” is not what I would consider acceptable customer service.
What made the experience even worse was the complete lack of empathy and the tone of the response. A complaint should be an opportunity to listen to the customer and find a solution — not an opportunity to explain to them why their experience is somehow their own fault.
This experience has completely changed my opinion of the brand. I will not be purchasing from Achillesseg again, and I certainly cannot recommend them to anyone.
The way a company handles a problem says much more about it than how it handles a happy customer — and unfortunately, Achillesseg failed miserably here.
Habiba Sherif
Costumer service is really bad.The guy who was working was really disrespectful, he responded in a bad way.On the other hand their products are good.
Mohammed El Mulla
Manufacturing defects and poor finishing materials… simply put, we can’t do anything about it… I don’t recommend it.
Hadeel Mamdouh