Ahmed & Abdou – City Stars

Im visiting from the UK and I came in as a walk in and was handed over to AMR. I have no clue on what to do with my hair but Amr just sorted me out. I love my new hair colour and style.

Unpleasant experience at their city star branch that was busy and assumed it should be good saloon. I had a hair cut and coloured it expecting a professional service . I added threading as my usual practice in my usual saloon and the lady suggested manicure but i turned it down wanted to see the ourcome of the colour n cut first. However, the hair color turned out uneven when i mentioned it . The lady claimed its the saloon lighting effect and the hair cut when my hair dried was not even.
When its time to pay, it was 3 times the usual amount I paid at other saloon with more services than what was done at this saloon. They claimed because they are a professional and well known brand. When I asked to write down the breakdown of the charges , the cashier and the hairdresser kept stating it verbally. Refusing to write it down stating these are normal charges despite my repeated requests. I asked why is it difficult to write it down in a receipt like other saloon I used to go. They just ignored my request and the cashier just punched the amount and waiting for payment . I told them this is truly a disappointment and shall never ever come again. The way how they just ignore the request of transparency of their charges just because they consider themselves a well known saloon is a business with no integrity and honesty . Just to intimidate new customer with unexplained higher charges as a one time gain , not expecting a loyal returning customer more of making quick fast buck. Truly disappointing

Bad experience, the people are nice but the work is not good at all