This company is very bad in terms of customer service, maintenance, and warranty. I’ve had the same complaint multiple times.
Aia Muhammed
My mother went to the Giza branch to have her hearing aid cable replaced, but the employees burned it. When my mother refused to accept the replacement and sent my sister instead, they gave her a very old and worn-out hearing aid, even though my mother’s was brand new and less than two years old. This is a terrible company, and I wouldn’t recommend them to anyone. The staff at the Giza branch were awful.
Amr Mohamed
I do not recommend dealing with this center due to the incompetence of its staff, their apathy towards customers, and their lack of attention to customer service. The maintenance department is inadequate, and there is no follow-up from the center with customers.
محمد شاكر
They’re incredibly careless about maintenance schedules and have no idea that someone has been sitting for a week without hearing anything, while they take their vacations whenever they want. When you talk to them, they say, “Sir, our day off is Friday and Saturday.” They seem oblivious to the fact that they’re a medical institution, like a hospital; it’s unacceptable for everyone to take two consecutive days off. And we’re supposed to wait for them to return safely from their vacation, fix the hearing aid, and then we can hear like them again? May God suffice me against them.
Lola Totti
A terrible company with the worst service, and the headphones are all broken.
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Wael Hassan
This company is very bad in terms of customer service, maintenance, and warranty. I’ve had the same complaint multiple times.
Aia Muhammed
My mother went to the Giza branch to have her hearing aid cable replaced, but the employees burned it. When my mother refused to accept the replacement and sent my sister instead, they gave her a very old and worn-out hearing aid, even though my mother’s was brand new and less than two years old. This is a terrible company, and I wouldn’t recommend them to anyone. The staff at the Giza branch were awful.
Amr Mohamed
I do not recommend dealing with this center due to the incompetence of its staff, their apathy towards customers, and their lack of attention to customer service. The maintenance department is inadequate, and there is no follow-up from the center with customers.
محمد شاكر
They’re incredibly careless about maintenance schedules and have no idea that someone has been sitting for a week without hearing anything, while they take their vacations whenever they want. When you talk to them, they say, “Sir, our day off is Friday and Saturday.” They seem oblivious to the fact that they’re a medical institution, like a hospital; it’s unacceptable for everyone to take two consecutive days off. And we’re supposed to wait for them to return safely from their vacation, fix the hearing aid, and then we can hear like them again? May God suffice me against them.
Lola Totti
A terrible company with the worst service, and the headphones are all broken.