Al-Nimrissi First Settlement

This place is terrible. I had agreed with them on tassels for a dress, either silk or denim thread, with specific spacing, density, and finish. Unfortunately, I went back a week later, even though my sister’s fitting was at the end of the week and I’d confirmed the appointment because I didn’t have time. After a week, they told me the thread didn’t work for her, even though I’d tried it in many places and gone around a lot because of the color. The density was also less than agreed upon, even though we hadn’t haggled over the price and had paid a deposit. Finally, the finishing was literally all loose threads, which was disgusting. I called the complaints hotline and management to try and resolve the issue because the staff at the shop are untrained and unqualified to deal with customers or handle their frustration. They just told us to go jump in a lake. When I called the complaints hotline, the person there also had no authority. I asked him to connect me with someone who could make a decision so I could solve the problem, but he hung up on me and blocked me. It was incredibly rude. This is the last time I’ll deal with that tailor. I thought I was dealing with a big place that understands what a customer is and respects customers, and that we go to a big place to get excellent service before we even get quality work, which should be beyond question.

I do not recommend dealing with them. The place is very bad and the service is very bad, whether from the people working in the branch or from the management who don’t even care to contact us to solve the problem they put us in. May God hold them accountable for wasting our time, and we will pay many times this amount for work until someone gets this matter resolved for us as quickly as possible.