An excellent experience, especially the professional service staff, Chef Ahmed Maher, and Chef Sultan, who is unparalleled when it comes to grilled meats.
Honestly, the call center was incredibly rude and disrespectful. All that happened was I asked for a Visa card to pay with because I don’t have Instagram, just an international Visa, and I hadn’t withdrawn any money. They told me they didn’t have it and that I’d told them before, and it was true. I thought maybe the order would go through since I’m a customer, but then they rudely hung up. I was upset and sent them a WhatsApp message saying this wasn’t right, that I was a customer and I asked for a Visa card with money in it, and that I wasn’t begging for it. Then I deleted the message, thinking it was just a call center and they had nothing to do with it. But then they started a threatening argument with me, as you can see in the attached image. To be fair, their food is very good, and although I contacted the restaurant and they apologized, the call center insisted on being rude, sending messages and then deleting them. I hope the restaurant management will look into this matter.
Honestly, the call center was incredibly rude and disrespectful. All that happened was I asked for a Visa card to pay with because I don’t have Instagram, just an international Visa, and I hadn’t withdrawn any money. They told me they didn’t have it and that I’d told them before, and it was true. I thought maybe the order would go through since I’m a customer, but then they rudely hung up. I was upset and sent them a WhatsApp message saying this wasn’t right, that I was a customer and I asked for a Visa card with money in it, and that I wasn’t begging for it. Then I deleted the message, thinking it was just a call center and they had nothing to do with it. But then they started a threatening argument with me, as you can see in the attached image. To be fair, their food is very good, and although I contacted the restaurant and they apologized, the call center insisted on being rude, sending messages and then deleting them. I hope the restaurant management will look into this matter.
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Ahmed Fawzy
An excellent experience, especially the professional service staff, Chef Ahmed Maher, and Chef Sultan, who is unparalleled when it comes to grilled meats.
MOUS /موس
MOUS /موس
Mohammad Sami
Honestly, the call center was incredibly rude and disrespectful. All that happened was I asked for a Visa card to pay with because I don’t have Instagram, just an international Visa, and I hadn’t withdrawn any money. They told me they didn’t have it and that I’d told them before, and it was true. I thought maybe the order would go through since I’m a customer, but then they rudely hung up. I was upset and sent them a WhatsApp message saying this wasn’t right, that I was a customer and I asked for a Visa card with money in it, and that I wasn’t begging for it. Then I deleted the message, thinking it was just a call center and they had nothing to do with it. But then they started a threatening argument with me, as you can see in the attached image. To be fair, their food is very good, and although I contacted the restaurant and they apologized, the call center insisted on being rude, sending messages and then deleting them. I hope the restaurant management will look into this matter.
Mohammad Sami
Honestly, the call center was incredibly rude and disrespectful. All that happened was I asked for a Visa card to pay with because I don’t have Instagram, just an international Visa, and I hadn’t withdrawn any money. They told me they didn’t have it and that I’d told them before, and it was true. I thought maybe the order would go through since I’m a customer, but then they rudely hung up. I was upset and sent them a WhatsApp message saying this wasn’t right, that I was a customer and I asked for a Visa card with money in it, and that I wasn’t begging for it. Then I deleted the message, thinking it was just a call center and they had nothing to do with it. But then they started a threatening argument with me, as you can see in the attached image. To be fair, their food is very good, and although I contacted the restaurant and they apologized, the call center insisted on being rude, sending messages and then deleting them. I hope the restaurant management will look into this matter.