Beshoy Helmy couture

I had one of the worst customer experiences I’ve ever encountered !!!

The sales consultant was extremely rude, and two staff members kept giving me unfriendly looks while I was selecting dresses to try on, which made me feel very uncomfortable and judged.

What upset me the most was that my request for privacy was not respected. I specifically asked to change into the dresses myself with the help of my mother, but this was completely ignored. Having to get undressed in front of someone I didn’t know made me feel extremely uncomfortable.

I was also trying to video call my sister, who lives abroad, so she could help me choose my wedding dress. Instead of being understanding, the staff raised their voices at me, which made me very nervous and anxious.

The situation became even worse when I said I wanted to take off the dress and walk away. The consultant aggressively pulled the dress off me, which was completely unprofessional and upsetting.

Choosing a wedding dress should be a special, memorable experience for every bride. Unfortunately, my experience here was the exact opposite. I would not recommend this place to any bride looking for a respectful, supportive, and professional bridal experience.

My experience was beyond amazing because everyone there made me feel comfortable and welcomed🎀✨

Let me tell you about the wonderful people who made it so special.

First, Omnia ♥️♥️♥️♥️♥️♥️♥️♥️From the very first moment, you feel comfortable with her and instantly like her. She always does her best to make sure you are happy, comfortable, and enjoying every moment.

Then there is Shahd ♥️♥️♥️ Her warm welcome was exceptional. She is kind, friendly, and makes you feel at ease from the moment you walk into the place. You should ask for shahd she is more than professional.

As for Doha👧♥️♥️♥️, she is such a respectful and professional young lady. They truly made the right choice by having her on the team. She knows exactly how to support and reassure every bride, and she works hard to make sure she is happy and satisfied.

And finally, Ameera😍😍 She made my dress look even more beautiful than I had imagined. She is incredibly talented and professional.

Thank you all for making this experience unforgettable.

such a wonderful experience at this place! The place is incredibly clean, organized, and beautifully arranged, which made the whole process so enjoyable. I honestly found something even more beautiful than I had imagined for my wedding dress, and I couldn’t be happier with my choice.

The staff were absolutely amazing—so kind, polite, and genuinely helpful. They made me feel comfortable and really took the time to understand what I wanted. Their attention to detail and the quality of their work are truly impressive.

I highly recommend this place to anyone looking for something special. Thank you for making my experience so perfect!

Shorouk- the tailor – was a very nice and cute
So cooperative and did a great job
Thank you girls again and again ❤️❤️