Cairo Medical Center (CMC)

I had an awful experience in Dr Fayrouz Magdy clinic (301); specifically with the laser service (Deka Motus Pro). I’m extremely disappointed with the laser session I had. I went in feeling optimistic, but unfortunately, the whole experience was very uncomfortable.

The doctor’s (Dr. Basmallah) “I believe her name is as she didn’t introduce herself even, the receptionist informed me” attitude and communication were quite strange. I kept asking her questions throughout the session, and she would literally respond with one-word answers. She also didn’t ask me anything beforehand about my previous experience with other laser devices or treatments.

On top of that, there wasn’t even a curtain in the room for me to change behind. The doctor didn’t leave the room at any point to give me any privacy to change or even get dressed comfortably before or after the session.

And, worst of all, the results were extremely disappointing. The hair started growing back just one day after the session, and it was prickly and sharp, almost as if I hadn’t had a laser treatment at all. Honestly, it feels like I paid for a service and got no results whatsoever.

This was genuinely one of the worst experiences I’ve had, and I would definitely not recommend this clinic.

I made an appointment with Dr. Waleed El Balat, dermatologist.
The receptionist told us to arrive between 6:00pm. Unfortunately, due to a lack of professionalism on her side (not the doctor’s), we were kept waiting for more than 1 hour and 15 minutes .

During this time, several people were going in and out of the doctor’s office, while we continued to wait without any explanation. When I asked how much longer my husband and I would have to wait, the receptionist did not answer verbally — she only made a hand gesture telling us to keep waiting.

Sadly, we did not manage to see the doctor, because we were informed that this would require at least another hour of waiting, which was not possible given the situation.

This was not a free consultation; it was an emergency situation, but we chose this clinic because we wanted a good doctor.

I am from Europe, and of course my style and clothing are different. Unfortunately, this seemed to influence how we were treated.
If you are not Egyptian, I do not recommend coming here. You will feel unimportant and ignored. You could be in severe pain or seriously ill, and no one will explain anything to you or communicate properly.

The problem was not the doctor, but the receptionist’s attitude and the complete lack of respect for patients’ time and condition.

Excellent medical facility!

True international standards, well equipped with the highest quality.

On the top of that, one of the best team of professors and doctors