Egyptian Automotive & Trading Co. (VW & Audi)

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Location

Abo Rawash India. Zone (Behind The Smart Village) Kilo 28, Cairo-Alex Desert Road, 28, Giza Governorate

Description

Egyptian Automotive And Trading Co Vw And Audi

Contact

Address
Abo Rawash India. Zone (Behind The Smart Village) Kilo 28, Cairo-Alex Desert Road, 28, Giza Governorate
1.8
5 reviews
  • ahmad kadry

    Worst experience extremly unprofessional service avoid AVOID AVOID

  • Zeyad El Masry

    The Best VW Service in Egypt .. Thanks to the Reception Head Eng. Kareem Shaker

  • Muhammed Ahmed

    This dealership is extremely overpriced compared to official prices outside Egypt, often charging double or even triple for the same services or parts. The warranty feels meaningless, as they will look for any excuse to deny it. Even a tiny scratch on my VW Passat headlight was used as a reason to refuse proper warranty support. The staff are also not very experienced in diagnosing issues, which makes the whole process frustrating. In most cases, you end up trying to contact the mother company yourself just to get help. Overall, a very disappointing and costly experience.

  • Adham El Abd

    Avoid this place like the plague.

    Horrible service. They don’t stick to timelines, have horrible communication, and for the second time in a row (second service), they have not fixed issues I complained about despite reporting that they fixed them. Moreover, I actually left with more issues than I came with the first time around. After a 10 day wait no less!

    The second time, I was more ruthless considering I had just complained, and they STILL tried to send me away with an issue present. Needless to say I refused to leave until they fixed it, and they did. But God knows what else may be wrong.

    I’d rate lower than one star if possible.

  • Y Y

    Despite the general bad reviews being posted it seems the agent is not bothered at all to enhance or change that perception .I have been trying to contact the sales in Abu Rawash since one month but no one is answering so I called the call center and complained so they provided a number which I was trying to call but switched off for more than 3 weeks .I filed an official complaint and been following up on a daily basis for the management to call but with no success. Even I requested the call center manager Omar to call me but it seems he is always out of duty or doesnt care to call to investigate the complaint. Actually it’s not his fault but the upper management who is ignorant to the simplest Customers demands .
    I have been promised that someone will.call but in vain .

Business Hour
Open

Open 24/7

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