Elle Salon

I recently had my worst and final experience at ELLE Salon.
For over two years, I was a loyal client of Yumna, who was fantastic at hair brushing. She always took great care of my hair and was exceptionally polite and professional.
Since Yumna left, I decided to try someone new today. Upon arrival, the receptionist told me there was only one client inside and that I’d wait about 30 minutes. However, after waiting 20 minutes, the stylist who was supposed to do my hair came out and told me I’d actually have to wait another hour because “another client was on her way.”
When I pointed out that they operate on a walk-in basis without reservations, she claimed the other client was already there earlier and had just stepped out to grab something from Capital. Apparently the stylist had simply called her client to come in as soon as she was finishing up.
Meanwhile, the stylist started arguing aggressively with the receptionist right in front of me, yelling, “Why did you tell her I only had one client?!” Shortly after, her requested client arrived and was walked straight in. Feeling completely disrespected, I decided to leave, but the receptionist kindly insisted that I take my turn and handled the situation as best as she could.
Unfortunately, the service itself was terrible:
Overheating & Damage: The stylist set the blow-dryer to an extremely high temperature. Smoke was pouring from my hair, and when I asked her to tone it down, she dismissed it by claiming the smoke was just “cold air reacting with hot air.”
Physical Discomfort: She repeatedly burned my scalp and ear with the hot nozzle.
Hostile Attitude: She rushed through the process with a visibly annoyed and rude expression, clearly eager to get to the client she had made the private arrangement with.
To top it off, while I was at the cashier, the staff asked her to take a hair dye appointment, and she started yelling at them yet again.
While my hair actually turned out looking nice, the overall experience was completely unacceptable. A client walking in peacefully shouldn’t be made to feel like a burden or tolerated with such hostility. It was utterly unprofessional, and after years of loyalty, I will not be returning.