HC Furniture Mall

Don’t buy anything from values furniture, once you pay the full amount, they don’t care at all and they delay delivery for many times 👎🏻
The worst quality compared to the price

My comment is about Esque product and service

I ordered a living room, dining table, and buffet with a Calacatta Gold marble countertop from Esque. What should have been a simple furniture purchase turned into an exhausting 8–9 month ordeal full of delays, broken promises, defective items, and poor customer service.

When the order first arrived, the marble quality was extremely poor and clearly not the Calacatta Gold that was promised during the purchase. I immediately requested a replacement.

The marble replacement alone took three months, during which I contacted every Esque phone number available. Every time I was told the same thing: “next week it will be replaced.” These promises were repeated over and over by staff at the branch, including a foreign employee who handled my case.

After months of chasing them, I finally contacted the number listed on their Instagram page, where I again received many promises that the marble would be replaced soon.

Eventually the marble was replaced, but the problems didn’t stop there.

I then had to wait another month just to get a carpenter to assemble the dining table and buffet. When the carpenter arrived, we discovered that one of the buffet doors was shorter than the others and clearly defective.

Once again I went through endless phone calls, messages, and unfulfilled promises. The salesperson H. rarely answered calls, and the Instagram contact kept giving assurances that nothing happened.

The most frustrating situation happened on Wednesday, March 11, 2026. I was promised that the entire buffet would finally be replaced with a new one.

I was told the driver would arrive at 4 PM, but the driver called me saying he would arrive at 1 PM and asked me not to be late. Because of this, I left work early and had hours deducted from my salary to be home on time.

When I arrived home at 2 PM, I called the driver asking where he was. He said he would arrive in one hour, but instead he arrived two hours later. And when the replacement buffet arrived, the marble AGAIN had a defect and needed replacement.

They then promised to return Saturday at 1 PM, but once again the driver arrived two hours late at 3 PM.