Excellent for all home furniture. Very high-end and super service.
Magi Essam
Had a amazing experience. Staff are friendly lovely selection. The place has everything you need for your home
Majed Zakaria
Zero 0️⃣
Simply, I’m running from the call center to brunch to sales just to find out when the delivery is, and nobody knows.
Update
Thank you for your 10-month late response, but thank God I received it 3 months late. The items didn’t match the specifications, but I promise I’ll keep writing everywhere about how incompetent you are, and that’s even too much for you.
tarek oraby
Unfortunately, my experience with the furniture department at the Image Department Store in Sheraton was extremely poor. I received a dining set on June 4, 2025, and the table’s protective glass was broken from the first day, according to the receipt. They promised to replace it immediately after Eid, but more than three weeks have passed without any action, and the store team still doesn’t know when the glass will be installed!
The lack of commitment to deadlines and the lack of serious follow-up from the customer service team is unacceptable, especially when it comes to furniture of this price and quality. The lack of glass exposes the table to daily scratches and damage.
An experience unbecoming of a store that is supposed to be a prestigious one.
Yasser Mahmoud
Unfortunately they are not honest at all..When I bought a bedroom, they claimed orally it is natural wood.. After installation I discovered most of the pieces are made of mdf and they admitted besides other defects they had to fix over a couple of months..Besides bad aftersales service, lack of transparency is a problem they don’t write any detailed specs in the contract unlike other respectable brand furniture shops in order not to have the right to complain.. If you want to buy from Image you have to accompany a reliable carpenter to check the specs before buying.. Really a disappointing experience..
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Haitham Moneim
Excellent for all home furniture. Very high-end and super service.
Magi Essam
Had a amazing experience. Staff are friendly lovely selection. The place has everything you need for your home
Majed Zakaria
Zero 0️⃣
Simply, I’m running from the call center to brunch to sales just to find out when the delivery is, and nobody knows.
Update
Thank you for your 10-month late response, but thank God I received it 3 months late. The items didn’t match the specifications, but I promise I’ll keep writing everywhere about how incompetent you are, and that’s even too much for you.
tarek oraby
Unfortunately, my experience with the furniture department at the Image Department Store in Sheraton was extremely poor. I received a dining set on June 4, 2025, and the table’s protective glass was broken from the first day, according to the receipt. They promised to replace it immediately after Eid, but more than three weeks have passed without any action, and the store team still doesn’t know when the glass will be installed!
The lack of commitment to deadlines and the lack of serious follow-up from the customer service team is unacceptable, especially when it comes to furniture of this price and quality. The lack of glass exposes the table to daily scratches and damage.
An experience unbecoming of a store that is supposed to be a prestigious one.
Yasser Mahmoud
Unfortunately they are not honest at all..When I bought a bedroom, they claimed orally it is natural wood.. After installation I discovered most of the pieces are made of mdf and they admitted besides other defects they had to fix over a couple of months..Besides bad aftersales service, lack of transparency is a problem they don’t write any detailed specs in the contract unlike other respectable brand furniture shops in order not to have the right to complain.. If you want to buy from Image you have to accompany a reliable carpenter to check the specs before buying.. Really a disappointing experience..