In Right Tours

A terrible experience. I obtained price quotes for three hotels from Mr. Ahmed, and Mr. Islam was present. I informed them that I would compare the prices and review the photos to confirm my selection. For three days, I communicated with the representative via WhatsApp. Upon arrival, I met Ms. Rahma to pay the amount and was informed of a price increase without any prior notice or professionalism in dealing with a customer. Furthermore, no one contacted me to follow up or inform me during the agreement that the price was fixed at a specific time. I spoke to them politely and respectfully, explaining that the mistake wasn’t mine and that I should have been informed of a specific time for the price quote or contacted to notify me. However, their response was either that Ahmed was on vacation and didn’t know the prices had increased, or that the prices increased the previous night. Naturally, I canceled the trip due to their lack of credibility. How can I trust them when the agreement was based on changing information from the beginning, and no one in charge was willing to take responsibility for a response or apology?

Zero organization. Zero experience. We got off the bus and there was no one in charge to check us into the hotel. They left us without anyone showing us our rooms. The hotel rooms were awful, to put it mildly. We contacted the company, but they did absolutely nothing. On the contrary, they left us to deal with the hotel staff ourselves. We contacted the manager multiple times, but he did absolutely nothing. A manager with experience in the tourism industry would try to satisfy the client in any way possible, even if something went wrong. But what happened to us was something I’ve never experienced with any other travel agency we’ve used before. And that’s not even mentioning the numerous problems with the hotel the company booked for us. We contacted the company again, but no one tried to do anything. I absolutely do not recommend dealing with In Right Tours. It was the worst experience I’ve ever had with them. I would never recommend them to any friend or stranger.