LG

Shop here and buy LG products if you don’t really care about customer service or being respected as a paying customer. If I could give them zero stars that would be generous of me. I really liked LG products but the customer service at Etronic LG in Alexandria at Carrefour Mall is the worst I have experienced, and makes me want to try other brands. We bought an LG microwave there today and were disappointed it didn’t fit in the space at home, so I called and asked about their return policy. They said “no problem, full refund just bring it back today before closing.” After owning it for approximately 4 hours, 2 hours of which were spent driving back/forth to the store, the microwave was brought back, and then the troubles began. We had the great misfortune of dealing with the most unprofessional representatives I imagine LG could hire who refused to even give their names other than ‘Mohamed’ and ‘Mohamed’. After spending nearly 20 minutes looking over the microwave, he simply said it could not be returned in the state it was in. Not because of any issues with the microwave itself or missing, broken, defective, worn, or in any way damaged parts, but because the box had a scratch on it as pictured (see 1st picture with marked scratch). After an extended amount of give and take, I even offered to buy a whole new box, or pay a penalty of LE1000 on a LE14,000 purchase, but it was like talking to an idiotic rock.. He refused to give me his manager’s name, his name, or any form of recourse other than giving me the number of the Consumer Protection Agency. He could have simply told me not to waste my time to bring it back because there’s no way he’s reversing a sale. I won’t ever waste my time at that store again, and will start exploring other respectable brands for my future purchases.

The worst place to buy LG products.
We made two appointments to pick up the devices, and they didn’t honor them.
We don’t know how to receive the devices we paid for, and we don’t even know how to get a refund. No one is responding to us.
God only knows what’s happening with the devices themselves.

Very helpful workers