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Rixos Montaza Alexandria (Cleopatra Forest)
- August 4, 2026
- +20 11 00000255
- 72P7+W5, Al Mandarah Bahri, Montaza 2, Alexandria Governorate 5527001
Marwa Palace Hotel
Location
11 El-Khateeb, st, Dokki, Giza Governorate 3750310
Description
Hotel
Contact
Email
Phone
Website
Address
11 El-Khateeb, st, Dokki, Giza Governorate 3750310
Review
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Menna Gad
Everything was perfect. A big thank you to Marian for her attention and care. She was friendly, helpful, and made us feel very welcome.
Derrick Demeveng
I enjoyed my stay at Marwa Palace Hotel. The staff is great, shoutout to Marian, Mohamed and Mr Maged for the quality of costumer service provided.
I definitely recommend
Laura Iancu
When we got to the hotel, the staff were super welcoming. It would’ve been better if the receptionist spoke clearer English, though, because we could barely understand each other. Everyone else treated us great during our 7-night stay. Some of the cleaners did an awesome job, but for two days, it seemed like a different cleaner was there, and the room wasn’t clean at all. I even asked the good cleaner her name (Hala) to give her props! And at the pool, there was this guy (Mohammed) who was just amazing. He made our time at the pool so much fun and was super friendly with the kids, even though his English wasn’t perfect, he really tried to help in every way he could and also the waitresses they were very helpful all the time!So, definitely 5 stars towards the staff For breakfast, there weren’t many options, so I’d suggest they add more. Also, the fish at dinner made me sick. The dinner portions are huge, especially the pasta, but overall, the food isn’t the most delicious. I wasn’t too impressed with it.
mohamed osman
⭐ 1/5
My 8-night stay at Marwa Palace Hotel was extremely disappointing.
My father and I are of dual nationality (Swedish and Sudanese), and from the moment we arrived, we felt a clear shift in how we were treated. It felt like the staff expected Swedish guests, but when they saw us, they treated us differently—as if we didn’t belong.
The reception staff were dismissive and uninterested in helping us. What was especially uncomfortable was that their attitude suddenly improved only after I mentioned that I am a doctor. Basic respect should not depend on your profession.
Security repeatedly stopped me in the lobby asking if I was actually staying at the hotel, even though they had seen me multiple times. This felt like racial profiling and made me feel very unwelcome.
The room was also very poor and extremely noisy—you could hear other guests through the walls, the AC and fridge was super loud making it hard to sleep for most of the stay.
Overall, I felt disrespected and uncomfortable. Out of the three hotels I’ve stayed at in Egypt, this was by far the worst. I would not recommend this hotel.
Sara EL Idrissi
Hello,
My stay at your hotel was extremely disappointing. I left my lipstick in the room I even used it before going out. When I returned it was gone. I reported this immediately but the staff simply told me there was “no solution” and that they would only check the room. I searched carefully myself but it was not there.
This lipstick is very expensive for me but more importantly this is not just about a lipstick. It is about principle safety and guest security. Losing personal belongings inside a locked hotel room is unacceptable.
Out of fear I had to buy padlocks and lock all my suitcases so that nothing else would be taken. Still the only response I received was that they would “search the room” and that there would be no refund or compensation.
On top of this we left the room at 9 a.m. and requested a room change because of unbearable noise. Staff said “ok” but when we returned at 6 p.m. nothing had been done. Finally although we had clearly informed the hotel that we had a lot of luggage and booked an airport transfer with them we were promised a van but were sent a 4×4 instead completely unsuitable for our situation.
This was a very bad experience at your hotel and I will never return. This combination of negligence lack of accountability and disregard for guests’ security is unacceptable. I expect immediate action, accountability, and a proper resolution to these issues.