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Gold’s Gym Elite San Stefano
- August 2, 2026
- +20 10 17770000
- Abd El-Salam Aref, San Stefano, El Raml 1, Alexandria Governorate 5452053
NEV Spa & Wellness Park St.
Location
Unit 3105, Park St. Mall 17 Al Bostan, street, Giza Governorate
Description
Spa and health club
Contact
Phone
Website
Address
Unit 3105, Park St. Mall 17 Al Bostan, street, Giza Governorate
Review
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M S
I have been a client of this spa for approximately three years and have visited both the New Cairo and Park St. branches on multiple occasions. Unfortunately, my experience on Saturday, May 30, 2026 in Park St. Branch was extremely disappointing and has caused me to lose confidence in the quality of service your spa once provided.
I arrived at approximately 12:30 PM with a friend as part of my bridal preparations. We had paid for the following services: one hour of facility use, a bridal bath, a Moroccan bath, a facial, and a hair mask.
Upon arrival, I informed the receptionist, who was wearing a black hijab and did not introduce herself by name, that we had booked one hour of facility use. She denied this and claimed that the spa only provides 30 minutes of complimentary facility use before treatments begin. We were then taken directly to our treatments without being granted the one-hour facility access we had specifically paid for.
After completing our treatments, I requested a refund of the 1,700 EGP charged for the one-hour facility use that had not been provided. At first, the staff denied that I had paid for this service at all. They then changed their position and claimed that the payment had only been made for one person. After further discussion and verification, they eventually acknowledged that the payment had indeed been made and refunded the amount.
I found it extremely unprofessional that staff members were unaware of the services a client had paid for and were unable to accurately verify payment records. Even more concerning was the manner in which I was spoken to throughout the discussion. No client should be made to feel as though they are being dishonest about services they have paid for, particularly when the spa’s own records ultimately confirmed the payment.
I would like management to be aware that, due to this incident, you have lost a long-term client. The issue was not only the failure to provide a service that had been paid for, but also the lack of professionalism, poor record-keeping, inconsistent communication, and the dismissive attitude displayed when the matter was raised.
It is unfortunate to see the decline in service standards compared to the level of professionalism and consistency that originally made me a loyal client when I first visited in 2024.
2 stars are only for the services i have received
salman shaikh
I had a wonderful spa and Turkish hammam day spent at their luxury facility in Egypt. The ambiance was very relaxing, the hammam and spa area were clean and well‑maintained, and the treatments felt both authentic and indulgent. The staff were very helpful and professional, especially Nafan and Yasmin, who made sure the experience was comfortable and tailored to my preferences. Overall, it was a well‑spent day and a great way to unwind during my trip. Highly recommended if you’re looking for a high‑quality spa and hammam experience in Egypt.
Rania Raddwan
Very clean a calming place, the massage was my favorite part I recommend for using the facilities access, massage, or moroccan bath.
Staff was very friendly.
Dalia Mamdouh
If i could find anything less than 1 star, I’d give them!
Worst massage I’ve ever got in my whole entire life!
I arrived 7 minutes prior to my appointment to get ready, they allowed me to enter 5 minutes after ny scheduled appointment which was fine for me, as long am getting my 50 minutes session
Once we started i told the lady that i want the whole time dedicated to my back side only because I’m very tense, and i don’t care about the front!
First of all, she got on top of me with her legs which was extreme painful and i asked her to stop, then she started to randomly massage different parts of my lower back completely ignoring anything else or quickly passing by! Until I’ve asked if we are gonna do the rest of my back side, and she was like: “sorry mam, we don’t have time”
2nd of all, she didn’t stop coughing all session long!!! It’s scary! I couldn’t relax for a second! If she’s sick, she shouldn’t ve working! It’s a closed room in a very intimate and close setting and she can easily infect the client! Definitely unprofessional
3rd of all, before we even finish the 50 minutes, she said thank you we are done and left the room before me even getting the chance to say a word!
4th,.on my way out, i was asked about my feedback and i told me honestly about everything and they kept assuring me that the management will contact me, which never happened!
This is literally money and time wasted… And i wouldn’t ever come back again
Loubna Omar
I had an incredible experience at NEV Spa. The atmosphere was so calming, and the staff were friendly and professional. My Holistic massage was perfect, so relaxing and refreshing.
Also my friend had a Moroccan bath with an expert Moroccan lady there, and she was impressed. The treatment was exceptional, leaving her feeling refreshed and pampered.
The facilities were spotless and well-maintained. Highly recommend this spa for anyone needing some good pampering!♥️