I ordered food and it never arrived after 3–4 hours. Then the manager called me in a very rude way accusing me of not answering, even though no one even called me once. And when I told him I still wanted my order, he said he wouldn’t send me anything. The cat food was for a rescue cat that was hungry. Really terrible experience.
Roomy
Don’t ever trust them!
They sent me the wrong product instead of the one I ordered. It’s been 4 days now, and they keep saying they will send the correct item, but nothing has been delivered yet. Their customer service is very unprofessional and the way they
dealing with customers is disappointing.
Ahmed Youssef
Great service
Ayman Abdullah
Very professional team and a well managed space. You can clearly see the care and passion they have for animals. Looking forward to seeing more of their great work
Yara Elmarkaby
The store is clean it change the concept of that the pet store must be bad and smelly and people are so friendly I am willing to go there again
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doaa omar
I ordered food and it never arrived after 3–4 hours. Then the manager called me in a very rude way accusing me of not answering, even though no one even called me once. And when I told him I still wanted my order, he said he wouldn’t send me anything. The cat food was for a rescue cat that was hungry. Really terrible experience.
Roomy
Don’t ever trust them!
They sent me the wrong product instead of the one I ordered. It’s been 4 days now, and they keep saying they will send the correct item, but nothing has been delivered yet. Their customer service is very unprofessional and the way they
dealing with customers is disappointing.
Ahmed Youssef
Great service
Ayman Abdullah
Very professional team and a well managed space. You can clearly see the care and passion they have for animals. Looking forward to seeing more of their great work
Yara Elmarkaby
The store is clean it change the concept of that the pet store must be bad and smelly and people are so friendly I am willing to go there again