I ordered a combo that included pizza and dessert, and I paid extra specifically for the dessert.
When I came to pick up my order, I was told: “Sorry, the dessert is sold out, just enjoy the pizza instead.”
That’s not acceptable.
At the very least, I should have been informed before placing the order, or offered a refund for the dessert I paid for. Instead, I was told there was no solution and that I should just “accept it.”
Very poor customer service and unprofessional handling of the situation. I won’t be ordering again tbh.
I got a 179 offer where I can get a small pizza with a drink and a piece of dessert. I waited for 25mins, and it wasn’t worth the wait. The margarita pizza looked pathetic as well as the tiny dessert.
If there will ever be a next time, I will try ordering something else other than pizza, or maybe a different kind of pizza.
Note: I ate half the pizza before talking a photo,that’s how tiny it is 😅.
I ordered pasta from the mall of the arabia branch I ordered white and red sauce fettuccini pasta after 25 minutes waiting for pasta that should have had meat in it. There was none not a single piece. red sauce pasta was cold and just pasta tomato onions and yes both orders were penna pasta not fettuccini as was described in the menu. When I confronted the cashier he just said that I didn’t mention it and he accused me of lying saying he would have added a note if I said it and he can get some one from the back to confirm that I said nothing
TL;DR food is bad here go to any local koshary shop and order pasta they do it way better
Tasty, fresh and hot feteer with the best high quality ingredients!
Friendly staff.
Cozy and private dining area beside the new food court.
⚠️ ask about the steak roll with a little twist; replace the demi glacé sauce with caramelised onions.
Good prices.
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Fares Ashraf
I ordered a combo that included pizza and dessert, and I paid extra specifically for the dessert.
When I came to pick up my order, I was told: “Sorry, the dessert is sold out, just enjoy the pizza instead.”
That’s not acceptable.
At the very least, I should have been informed before placing the order, or offered a refund for the dessert I paid for. Instead, I was told there was no solution and that I should just “accept it.”
Very poor customer service and unprofessional handling of the situation. I won’t be ordering again tbh.
Salsabeel Gamal
I got a 179 offer where I can get a small pizza with a drink and a piece of dessert. I waited for 25mins, and it wasn’t worth the wait. The margarita pizza looked pathetic as well as the tiny dessert.
If there will ever be a next time, I will try ordering something else other than pizza, or maybe a different kind of pizza.
Note: I ate half the pizza before talking a photo,that’s how tiny it is 😅.
Moetz Mohamed
I ordered pasta from the mall of the arabia branch I ordered white and red sauce fettuccini pasta after 25 minutes waiting for pasta that should have had meat in it. There was none not a single piece. red sauce pasta was cold and just pasta tomato onions and yes both orders were penna pasta not fettuccini as was described in the menu. When I confronted the cashier he just said that I didn’t mention it and he accused me of lying saying he would have added a note if I said it and he can get some one from the back to confirm that I said nothing
TL;DR food is bad here go to any local koshary shop and order pasta they do it way better
Gilane El Zahaby
Verry tasty 😋
Sssoooo many options
The portion is equivalent to the money
Joseph Walaan
Tasty, fresh and hot feteer with the best high quality ingredients!
Friendly staff.
Cozy and private dining area beside the new food court.
⚠️ ask about the steak roll with a little twist; replace the demi glacé sauce with caramelised onions.
Good prices.