Seif Pharmacies – Sheikh Zayed Branch

Worst pharmacy chain I’ve dealt with honestly. I ordered a cream cleanser that was clearly ruined. The original texture is supposed to be smooth and creamy, but the one they delivered was basically water with random clumps of cream in it. Not even spoiled milk consistency… it was completely separated into watery liquid and chunks of product.

What makes this even more frustrating is that I noticed the texture was wrong before even opening it because the packaging is semi-transparent. I recorded a video immediately after receiving the order while the product was still sealed, and you could already tell something was off just by looking at it through the bottle.

Then they asked me to record another video opening the product and showing the texture from the inside, which I also did. I sent them everything they asked for: both videos, pictures, the receipt, screenshots of my order, and even screenshots of the manufacturing company’s reply confirming that this was most likely a storage issue from the pharmacy’s side.

Despite all of this evidence and all the communication between us, they still refused to properly investigate it, replace the product, or refund me.

And this isn’t even the first issue I’ve had with them. Before that, I ordered something through their app and they sent a completely different item even though the app clearly showed what I actually ordered. They still refused to take it back.

Wouldn’t recommend buying from them at all. They genuinely don’t seem to care about product quality or customer service.

Unfriendly staff are always lying to get you pay in cash

Good pharmacy and good service