Serenity Psychology Center Maadi

I’m writing this because I feel it’s my duty to warn other women before they invest their time and mental health here. I’ve been a client for months, and honestly, here’s my take after dealing with constant inconsistency.

At first, I tried to be patient with the cancellations and the constant delays, but it just never stopped. what’s even more upsetting is how the good therapists keep leaving. every time I’d ask where a therapist went, the staff would give these vague and dismissive answers, just moving me from one person to another like I’m a number, not a human being.

Speaking of the staff, the reception is honestly shocking. they are so mean and unprofessional. I’ve sat there and heard them gossiping and talking badly about the therapists while I was right in front of them 😕! It made me feel so uncomfortable—if they talk like that about their own colleagues while a client is listening, I can only imagine what they say about us the second we walk out the door.

But the absolute breaking point for me—the reason I can never go back—was the privacy breach. I caught a therapist pretending to check her phone, but she was actually filming me while I was pouring my heart out. It was terrifying. Now, I’m constantly paranoid about whether there are hidden cameras or mics in the rooms or even the bathrooms. For someone already struggling with anxiety and depression, this has been a total nightmare. I feel like I’m in a psychological disaster.

A few quick warnings on the locations:

New Cairo and Maadi branches: cozy but avoid them entirely.

Zayed branch: The place itself is modern, but please be careful. It’s very isolated. If you have the last session of the day, it feels unsafe walking back to your car alone.

On top of all this, the prices have become outrageous. they’ve hiked the fees multiple times and started adding weird taxes. It feels like a scam at this point. I’ve even reached out to my lawyer because I want a copy of the document I signed months ago to see what my rights are. I don’t feel safe there anymore.

please, sisters, find a place that actually respects your privacy and your journey 😕.

düzenleme:
I noticed a sudden surge of overly positive reviews right after mine, which makes this even more concerning.

حسبنا الله ونعم الوكيل مش قادره أتخطى الموضوع ده وبفكر فيه في نص الليل وبقوم من النوم قلقانه ومش ببطل تفكير في الموضوع ده

The therapists are experienced, attentive, and truly caring, making sessions feel safe and valuable. The atmosphere is calm and welcoming, and the management is organized and responsive.

I’ve had a genuinely positive experience with this therapy center. From the moment you walk in, the environment feels calm, warm, and inviting. The space itself is very cozy—comfortable seating, soft lighting, and a quiet atmosphere that immediately helps you feel at ease.
The therapists are one of the strongest aspects of the center. They are not only highly skilled and knowledgeable, but also compassionate and attentive. It’s clear they truly listen and tailor their approach to each individual, which makes a big difference in the overall experience. I’ve consistently felt understood, respected, and supported during my sessions.
What also stands out is how professionally the center is managed. Appointments are well-organized, communication is clear, and everything runs smoothly. On the rare occasions where there have been minor issues—such as scheduling adjustments or small misunderstandings—they were handled quickly and effectively. The staff addressed them immediately, showing a strong commitment to client care and satisfaction.
Overall, I feel very comfortable and safe here. It’s a place where you can genuinely focus on your well-being without unnecessary stress. The combination of skilled therapists, a welcoming environment, and efficient management makes this center a place I would confidently recommend to anyone seeking support.