SHIFA Hospital

Terrible Giving birth experience
Last December I gave birth to my son at Al Shifa Hospital in New Cairo, and unfortunately it was one of the worst healthcare experiences I’ve ever had.

I arrived at the hospital in the afternoon after being instructed by my OB-GYN to go there because I was in labor. The assistant confirmed I needed to be admitted, yet I waited around an hour before a room was finally prepared.

From the moment I was admitted, the level of care was extremely disappointing.

* There was no hot water in my room during the middle of winter. As a woman in labor, I desperately needed warm water to shower or even fill a hot water bottle to relieve my back pain. My husband even bought an electric kettle, but the hospital refused to allow it inside!!! telling us to repeatedly walk to the cafeteria to get hot water instead!!
* Nursing care was almost nonexistent. During labor, very few nurses checked on me. Most of the monitoring was done only when my doctor or his assistant came.
* My experience with the anesthesiologist was very upsetting. I was having strong induced contractions and was in severe pain while trying to stay still for the epidural. Instead of showing compassion, I was spoken to harshly and shouted at!!!
* I was moved to another room because I was told it had working hot water, but it didn’t!! The hospital bed controls didn’t work, the bedside light was broken, and the room was clearly not properly maintained.

When it was finally time to deliver, things became even worse.

After I was taken to the operating room, I spent around 30 minutes in severe pain telling the staff that the epidural wasn’t working, but I felt ignored. I repeatedly asked for help while waiting for my doctor.

After my son was born, I was only allowed to hold him for a few minutes before he was taken away according to hospital policy.

Another very concerning issue was that there was no pediatrician available immediately after my baby was born because it was around 4:30 AM. That explanation was honestly shocking to hear in a hospital!!

While the nurses were cleaning me after delivery, I politely asked one of them to be gentle because I was in pain. Instead, she sarcastically replied: “Does anyone give birth at 4 in the morning!!?” That comment has stayed with me until today.

I was then left alone in the operating room for around half an hour before being transferred back to my room.

The lack of nursing care afterward was even more alarming.

From the time I returned to my room until around noon the next day, no nurse properly checked on me. I woke up to find urine leaking all over the bed and onto the floor because my catheter bag had completely filled up and overflowed. No one had monitored it.

When I finally tried to shower after giving birth, there was still NO HOT WATER !!!

I raised all these concerns with hospital management while I was admitted. I was told they would address the issues, but nothing changed during my stay.

We paid over EGP 60,000 for the hospital alone for a normal delivery!! (excluding my doctor’s fees), yet the level of care did not reflect the half cost at all. I did not receive the nursing support, attention, or basic facilities that anyone would reasonably expect for that amount.

The only beautiful part of the entire experience was meeting my son for the first time. That memory is priceless. Unfortunately, the hospital experience surrounding his birth added unnecessary stress and suffering to what should have been one of the happiest days of my life.

Sadly, this was not my last negative experience with Al Shifa Hospital

This hospital needs a (Hospital) nursing standards, communication, maintenance, and above all, compassion..
because mothers and newborns deserve far better than what I experienced.

I want to make it clear that this review is directed at the hospital’s management, facilities, and nursing care—not at Dr. Mamdouh thabet or his medical team.
I am genuinely grateful to Dr. Mamdouh and his team for their care and support throughout my delivery

تجربة مليانة ألم وإهمال وإحباط

This review is focused exclusively on my experience with Dr. Mohamed El-Tokhy in the dental clinic,

My experience with the doctor has been great, I went for a quick checkup as I had pain in my gums, the doctor was able to identify the issue on the spot and promptly started working on it and later took his time and my feedback into consideration while performing the filling needed to get my issue/pain sorted,

Throughout the procedure he was very patient and understanding, and actually listening to what I have to say instead of rushing through things, which I truly appreciated, the nurses were very good too.

Overall I had a great and welcoming experience with Dr. Tokhy in the dental clinic, other parts of the hospital such as bathroom hygiene do leave A LOT to be desired however.