Telecom Egypt – First Settlement Central

Quite good service, friendly staff, perfect customer service, nice and clean indoor waiting saloons and speedy service, well done 👏

Worst Experience with WE: The Most Useless Management and Customer Service Ever
I thought renewing my internet plan would be easy. I was so wrong. WE’s team said I asked for a fiber upgrade that I never wanted. When I told them it wasn’t true, they just said no to my renewal. What kind of crazy bosses let people change accounts without asking? It’s not just messy. It’s like a scam run by people who can’t even run a small shop.
I needed internet, so I said okay to the upgrade. Then a worker came, cut holes in my walls for the new wires, and left without giving me the router. He said, “That’s another person’s job.” Another job? How does a team pass around important stuff like that and leave me with nothing? This is not help. It’s like they are trying to break things on purpose. Their bosses hire bad workers and don’t check on them.
I went to their office two times. Each time, the staff just stared and said they didn’t know anything. “Talk to the manager,” they said. But the manager only shows up for 3 or 4 hours a day. What kind of leader does that? He acts like his job is a short shift at a store. No one takes blame. No one fixes things. It’s all excuses from workers who are too scared to do anything.
Customer service is a total joke. You call, but the phone menu goes on forever with wrong choices. No way to talk to a real person. It’s like they built it to make you angry on purpose. This is not service. It’s a trap that eats your complaints and gives back nothing but stress.
WE is not just bad. They are the worst at running a company and treating customers. Stay away unless you like getting mad all the time. Zero stars.

Very organized, polite staff, everything well organized. Only clarity of required or provided information can improve a bit