Wedding queen

I bought a dress from them but didn’t like the train. She said she could remove it and do whatever changes we needed. After I made alterations they tried to charge me for them. Even though she said the alteration was small and it would be included in the dress price. I refused to pay the alteration and tried to return the dress but they refused and were very rude about it. I bought a 47,000 egp dress and they fought and lost a costumer due to 2,000 egp. There are so many dress stores in cairo and every single one I’ve been to does alterations for free, this store isn’t worth the visit.

I got my dress when my sister purchased from them as a bride. I picked my dress the same day my sister was trying on her bride dresses and honestly, the best service ive ever seen. The quality, detail, and design of these dresses are to die for!!! I had my cousin pick her dress from here to so we could match for my sisters wedding. My cousin needed to alter the dress which they did sooooo beautifully. 100/10 would buy there again. When looking at these luxurious dresses details i 100% understand why these dresses are not to be rented and only sold. It is sooo hard to find a high quality dress with intricate beading that will last me years and years, plus i can always alter it through them when i need to switch it up.❤️🙌

Just had a terrible experience at this place .]. I came in hoping to browse some dresses, but the lady working there was incredibly rude. I started looking around and asked her if they have a specific dress that is covered to which she replied “we don’t have hijabi clothes”. I said I just wanted to look around, but she kept giving me judgmental looks, as if I didn’t belong there.

She then told me looking around is not allowed without a booking – even though their page only mentions bookings are needed for bridal appointments, which I wasn’t there for. I told her I came from far and asked if there was any availability to browse. She said “you have to message me on Instagram,” while I was literally standing right in front of her.
To make it worse, she gave me her number to call, then didn’t answer when I tried. I finally told her if she doesn’t like how I look, or have a problem because I am a foreigner, she could just say so – and I left.

So disappointed. No one deserves to be treated like that