I wanted to share my feedback regarding my recent experience at the centre and highly recommend Hadeer, who was my laser technician.
Hadeer and Salma are exceptionally knowledgeable, so please feel free to ask them any questions you may have about the services offered. They are incredibly understanding of individual needs and provide honest advice on the best treatments for you. Most importantly, they truly prioritizes health and safety above all else.
I had an excellent experience, will definitely return, and strongly recommend her services.
My appointment was on March 28th, and the call center contacted me to inform me of the convenient time. They also sent me a confirmation message on my mobile phone. I arrived exactly on time, but I waited for almost an hour!
As soon as I entered, the therapist asked if she could bring someone to sit with us during the session! I think she meant one of the staff members, but of course I refused. How dare they ask that? Where is our privacy?
I don’t deny that the place prioritizes cleanliness and sanitization, and that the call center also makes a point of contacting me to confirm my appointment. However, even though I filed my complaint the same day after my session, they didn’t contact me until yesterday. In fact, one of the customer service representatives told me the solution was to call the branch before leaving home and follow up on appointments, instead of them adhering to the appointment time they give us!!
I do not recommend this branch . This is not my first complaint I also had a previous complaint regarding the Mandara branch in Alexandria.
I had a session on February 1st at 2:15 PM and waited for almost three hours before the doctor arrived!
Why did I have to wait so long when the session was only 15 minutes long?
Also, I was supposed to use a Cynosure device during the session. I had booked this device, but the doctor told me to use a Candela device instead so I wouldn’t have to wait any longer, and I had to because the wait was so long. I know there’s no difference, but you should adhere to all the booking details and the type of device you’re using.
I won’t deny that when I told them I was coming from a trip, even though I arrived on time, and that the wait was long and , I told the receptionist that I would file a complaint.
After that, the doctor asked me to tell her later that I had an appointment with her at the branch so we could avoid the wait. But I didn’t go and I won’t go again.
Because it wasn’t the first time; I’d gone several times before and waited between 45 minutes and an hour.
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Nayéra TAWFIK
Doctor Tasneem is very highly recommended very professional and achievable results
marwa yousif
I wanted to share my feedback regarding my recent experience at the centre and highly recommend Hadeer, who was my laser technician.
Hadeer and Salma are exceptionally knowledgeable, so please feel free to ask them any questions you may have about the services offered. They are incredibly understanding of individual needs and provide honest advice on the best treatments for you. Most importantly, they truly prioritizes health and safety above all else.
I had an excellent experience, will definitely return, and strongly recommend her services.
Noura Khaled
Very clean and chic clinic.
Tasneem is helpful and kind therapist, glad to conduct my sessions with her❤️🙏🏻.
Overall satisfying experience.
Dena N M Alkhatib
Great experience! Doctor Tasnim was so professional and made the whole session very comfortable. Highly recommend!
Alaa Tarek
My appointment was on March 28th, and the call center contacted me to inform me of the convenient time. They also sent me a confirmation message on my mobile phone. I arrived exactly on time, but I waited for almost an hour!
As soon as I entered, the therapist asked if she could bring someone to sit with us during the session! I think she meant one of the staff members, but of course I refused. How dare they ask that? Where is our privacy?
I don’t deny that the place prioritizes cleanliness and sanitization, and that the call center also makes a point of contacting me to confirm my appointment. However, even though I filed my complaint the same day after my session, they didn’t contact me until yesterday. In fact, one of the customer service representatives told me the solution was to call the branch before leaving home and follow up on appointments, instead of them adhering to the appointment time they give us!!
I do not recommend this branch . This is not my first complaint I also had a previous complaint regarding the Mandara branch in Alexandria.
I had a session on February 1st at 2:15 PM and waited for almost three hours before the doctor arrived!
Why did I have to wait so long when the session was only 15 minutes long?
Also, I was supposed to use a Cynosure device during the session. I had booked this device, but the doctor told me to use a Candela device instead so I wouldn’t have to wait any longer, and I had to because the wait was so long. I know there’s no difference, but you should adhere to all the booking details and the type of device you’re using.
I won’t deny that when I told them I was coming from a trip, even though I arrived on time, and that the wait was long and , I told the receptionist that I would file a complaint.
After that, the doctor asked me to tell her later that I had an appointment with her at the branch so we could avoid the wait. But I didn’t go and I won’t go again.
Because it wasn’t the first time; I’d gone several times before and waited between 45 minutes and an hour.