Very disappointed with my recent experience. The bus was extremely dirty, and the smell coming from the bathroom was unbearable. On top of that, the driver was very unprofessional—he was driving too fast, the bus felt unstable and was swaying left and right, and he even shouted at my brother when we complained.
Honestly, it felt unsafe and like an accident could happen at any moment. When I contacted Mr. Abdelrahman, I was told this was one of the “best” buses, which is shocking considering what we experienced.
This level of service is unacceptable in terms of safety, cleanliness, and basic respect.
Regarding Umrah trips, I recommend them. While there were some negative aspects, the company supervisors were very cooperative and resolved any issues, even those outside their control, whether it was a hotel problem or something else. The best thing was that whenever we requested a change, they were helpful and resolved any problem. God willing, we will always travel with them.
One of the worst companies in the domestic tourism sector:
1. The supervisor hired someone off the street who charged 60 EGP for every bag put on the bus, and the supervisor splits the money with him.
2. Delay in departure by about 45 minutes.
3. Ten minutes after departure, the bus stopped on the highway waiting for someone, making us wait another 45 minutes.
4. The supervisor responded with extreme rudeness and disrespect when I asked if anyone else was delayed or if we were leaving.
5. I submitted a complaint from the time of departure until the end of the trip, a total of four days, and no one contacted me or apologized.
6. Their supervisor sends customers’ phone numbers to other companies to offer them trips; it’s like a supervisor afraid for his own company.
7. When I commented on the page, they blocked me instead of contacting me and listening to my problem.
I do not recommend dealing with this failing company.
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Madona Adly
Very disappointed with my recent experience. The bus was extremely dirty, and the smell coming from the bathroom was unbearable. On top of that, the driver was very unprofessional—he was driving too fast, the bus felt unstable and was swaying left and right, and he even shouted at my brother when we complained.
Honestly, it felt unsafe and like an accident could happen at any moment. When I contacted Mr. Abdelrahman, I was told this was one of the “best” buses, which is shocking considering what we experienced.
This level of service is unacceptable in terms of safety, cleanliness, and basic respect.
Mark Medhat
wafaa Abdelslam
Regarding Umrah trips, I recommend them. While there were some negative aspects, the company supervisors were very cooperative and resolved any issues, even those outside their control, whether it was a hotel problem or something else. The best thing was that whenever we requested a change, they were helpful and resolved any problem. God willing, we will always travel with them.
Fady Tawfek
One of the worst companies in the domestic tourism sector:
1. The supervisor hired someone off the street who charged 60 EGP for every bag put on the bus, and the supervisor splits the money with him.
2. Delay in departure by about 45 minutes.
3. Ten minutes after departure, the bus stopped on the highway waiting for someone, making us wait another 45 minutes.
4. The supervisor responded with extreme rudeness and disrespect when I asked if anyone else was delayed or if we were leaving.
5. I submitted a complaint from the time of departure until the end of the trip, a total of four days, and no one contacted me or apologized.
6. Their supervisor sends customers’ phone numbers to other companies to offer them trips; it’s like a supervisor afraid for his own company.
7. When I commented on the page, they blocked me instead of contacting me and listening to my problem.
I do not recommend dealing with this failing company.