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Ocean Apartments
- September 30, 2026
- +20 10 96932252
- [email protected]
- Plot 1258 El-Nasr Rd, Sheraton Al Matar, El Nozha, Cairo Governorate 11799
Egypt Pyramids Inn
Location
X4GR+3F8, Abou Al Hool Al Seiahi, Nazlet El-Semman, Al Haram, Giza Governorate 12557
Description
Hotel
Contact
Email
Phone
Address
X4GR+3F8, Abou Al Hool Al Seiahi, Nazlet El-Semman, Al Haram, Giza Governorate 12557
Review
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Tom Dr. Heeger
First of all: the location is fantastic. That’s the end of the positive evaluation of this neglected place.
June 5, 2026: My wife and I checked into the Egypt Pyramids Inn. Upon arrival, the facility suffered several extensive power failures. Essential tourist amenities explicitly promised in our booking contract—specifically Air Conditioning and Wi-Fi network connectivity—were completely unavailable. The indoor climate was excessively hot, resulting in fitful sleep and unsafe lodging conditions.
Hotel Negligence: The manager on duty repeatedly stated the power and Wi-Fi issues would be resolved in “a few minutes,” but the infrastructure breakdown continued without correction.
Due to the uninhabitable room conditions (too hot to find rest) and lack of transparency from the staff, we evacuated the premises on the morning of June 6, 2026. Out of necessity, we had to purchase alternative emergency lodging at the Steigenberger Pyramids Cairo for the remaining four nights at an extra cost.
Financial Dispute: The Egypt Pyramids Inn is intentionally exploiting third-party communication channels. Expedia has attempted to process our partial refund for the 4 unused nights, but the hotel management is ignoring all calls from the Expedia corporate service agents and fraudulently withholding our balance. We have raised the complaint to the Egypt Ministry of Tourism and wait for their decision.
Adriano
We had a very disappointing experience with this hotel.
Our stay was fully booked and prepaid via Booking.com, yet when we arrived with our family, we were told that our reservation had not been received and that no rooms were available.
What made the situation worse was the complete lack of support: no alternative solution was offered, no attempt to assist us, and the staff’s attitude was aggressive and dismissive. There was absolutely no sense of responsibility or customer care.
Traveling with family, this kind of situation is unacceptable. We strongly advise future guests to be cautious when booking here.
Pedro Mattos
I received excellent service, and the breakfast was very good. I saw other reviews mentioning that it’s next to a dark street and might seem dangerous… well, I’m from Brazil, and it’s certainly much safer there than in my country. Police patrols are daily in that area, so feeling unsafe there seems silly to me. I booked the most basic room in the hotel and it met my expectations, and honestly, you’re in Egypt, you’ll hardly spend any time in your room. Stop complaining and go explore!
藤井美紀
After our stay, we later learned that this hotel had reportedly been suspended following investigations by Booking.com and then reappeared under different hotel names with newly created accounts. Looking more closely at the reviews, we noticed several patterns that appeared highly suspicious and inconsistent with our actual experience.
In fact, it is very easy to find examples on Booking.com where the same name has posted three or four separate reviews giving a perfect score of 10 with no written comments. These patterns are clearly unusual and raise serious questions about the reliability of the ratings.
Despite this, Booking.com does not seem to be taking effective action against such reviews. Because of this, the ratings shown online can be very misleading.
Based on what we experienced and what we discovered afterward, I strongly advise travelers to be extremely cautious. Do not rely only on the Booking.com score when choosing a hotel in this area, and be careful not to be misled by manipulated reviews.
Personally, after this experience, I would avoid staying in this area altogether.
If you are considering booking here, I strongly recommend checking multiple sources of reviews carefully before making a decision.
Natacha Suwanchai
I contacted the hotel in advance via Booking.com chat and WhatsApp to explain that I was unable to travel as planned and asked whether an exceptional cancellation could be considered due to unforeseen circumstances. Communication was limited and unclear, with occasional replies such as “don’t worry my friend,” but without any concrete confirmation.
When my friend called the property on my behalf, the hotel stated verbally that if the room were rebooked, a full refund would be provided; otherwise, a partial refund would be given, which we accepted. However, after the reservation date passed, I received no further response from the hotel.
I then contacted Booking.com customer service and was informed that the property had reported that I behaved offensively toward staff during my stay as we as repeatedly complained about the New Year’s fireworks which was impossible as I never checked in. After I raised this issue, Booking.com confirmed that the hotel had reported the wrong guest. Unfortunately, no apology or clarification was provided by the hotel.
Despite this, the hotel refused to approve the cancellation and did not follow their stated no-show policy regarding a partial refund. Booking.com ultimately had to intervene multiple times to resolve the situation.
An excellent location cannot compensate for misleading communication and failure to honor stated policies. The hotel’s actions demonstrated a lack of accountability and sincerity, making it difficult to trust any assurances provided by their staff.
I am happy to share any relevant messages and records if further clarification is needed.