Fawry Plus | Smouha Branch

Customer service is really slow , only one counter is working and a-lot of people are waiting , bad experience

I had an extremely disappointing experience during Ramadan while trying to visit this store. The shifts before Iftar and after Taraweeh were chaotic, with large crowds of customers waiting outside. Instead of an organized queue system, security personnel were manually handing out numbers, leading to confusion and frustration.

Despite waiting for nearly four hours each day over the course of five days, the store representatives displayed unprofessional behavior. One particular staff member was especially rude, engaging in arguments with multiple customers. When asked about the disorganization, he outright stated that it was not his responsibility to manage the process. To make matters worse, transactions were only processed until 1 AM, further inconveniencing customers who had already waited for hours.

This level of mismanagement and poor customer service is completely unacceptable. I hope the store management takes immediate action to improve organization and train staff to handle high-demand periods more professionally.