Avis Budget Rent a Car Cairo International Airport

Excellent overall experience. The car was in perfect condition. The staff were decent and professional. Drop off was very smooth, thanks to Abdelmonem. The only 2 issues were that I had to wait more than 15 min for the staff at Avis Desk in terminal 2 to arrive for pick up, and that the full coverage insurance would cost almost double the insurance that I could have bought online while making my the booking on the third party’s website. Otherwise, everything was excellent.
Strongly recommend them.

My experience with Avis has been extremely disappointing. This is the second rental in a row where I’ve been given a vehicle with serious issues despite paying a premium price. During my first rental, the air conditioning didn’t work properly. The USB port was dead. The steering wheel shook badly at highway speeds, which felt unsafe. I reported these issues, but nothing was done, and I eventually just returned the car and moved on. Now, on my current rental, which I picked up at Cairo International on July 28th for a trip through August 2nd, the check engine light came on. When I contacted Avis, I was simply told that the service department said it was okay to drive. That’s not an acceptable response. I’m being asked to trust my safety to a warning light they brushed off, and after already dealing with unresolved vehicle defects. Given these repeated problems and the lack of meaningful assistance, I don’t feel confident recommending Avis to anyone. I hope you take this seriously, review what happened, and address both the vehicle quality and the customer service.

I had a nice experience with Budget Egypt. I recently rented a car for 8 days through Booking.com and the entire process was seamless. The pickup and return procedures were smooth and the staff were incredibly friendly. In particular, I would like to commend Mr. Bilal at CAI airport office who assisted me during the pickup, he was wonderful to deal with. Also the return process at Sphinx airport was smooth. I was happy with the car and the pricing was not that high 😁.

Thank you for the great service 🙏👌