BIRD NEST at Sheikh Zayed

I had a truly terrible experience booking a chalet through Birdnest for Fouka Bay. I had paid for a sea view chalet, but to my shock, upon arrival I was given a completely different unit — not at all what I booked or paid for. This is unacceptable.

To make matters worse, there was no support or accountability from the Birdnest team. I tried multiple times to reach out to the call center, as well as to Mr. Abdullah and Mr. Omar from the operations team, and received no response whatsoever. The complete lack of communication and customer service is beyond frustrating.

This experience has completely eroded any trust I had in Birdnest, and I would strongly caution anyone considering booking through them — especially for something as important and costly as a vacation stay. You may not get what you paid for, and if anything goes wrong, don’t expect any help

Nice place