Dear Sir, I’m writing this review as a long-time customer who has always enjoyed visiting Esca Cueva. Unfortunately, the reservation experience has become extremely frustrating. For several weeks, we’ve been trying to make a booking, always reaching out about a week in advance. Despite planning ahead and being loyal customers, our reservation requests are consistently declined without any clear explanation. What’s especially disappointing is that loyal customers should at least feel valued and treated with respect. Instead, we are left feeling ignored and unappreciated. I fully understand that a popular restaurant may have limited availability, but repeatedly refusing reservations from regular guests without transparency or any effort to accommodate them reflects poorly on customer service. I sincerely hope the management reviews its reservation process and places greater emphasis on customer care. Sadly, this experience has left us very disappointed.
I hope this feedback reaches the management, as I believe the reservation team needs to improve the way they communicate with customers. Loyal guests deserve a more professional, transparent, and respectful.
The food and the interior are really good. The sushi and drinks are good but don’t sleep on the tiramisu, it is the best one I’ve ever had (coming from an Italian)🤤
On the other hand, the service is quite disappointing. Especially when they’re busy. Last time we went it took one hour to just come take our order and another hour and a half for our food to arrive…I noticed that they were understaffed that night but this should still be managed. During other visits, we never had issues of this sort.
Amazing view, top tier food and great service! My all time favorite restaurant in Cairo! Eshaa helped us with our table and he was very polite and welcoming. Loved everything there!
The staff also helped us with small fireworks and a birthday celebration, which we really appreciated.
Everyone was wonderful, and the experience was definitely worth it. Reality truly met our expectations.
However, we were asked for our social media usernames during the reservation, which we found completely unacceptable. As a very private person, I was uncomfortable being asked to share my Instagram account, considering that I have only 30 followers. This felt unnecessary and should be reconsidered by the management.
Additionally, note that VAT and tax are not included in the prices, which is important for budgeting.
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Ahmed Refaay
Dear Sir, I’m writing this review as a long-time customer who has always enjoyed visiting Esca Cueva. Unfortunately, the reservation experience has become extremely frustrating. For several weeks, we’ve been trying to make a booking, always reaching out about a week in advance. Despite planning ahead and being loyal customers, our reservation requests are consistently declined without any clear explanation. What’s especially disappointing is that loyal customers should at least feel valued and treated with respect. Instead, we are left feeling ignored and unappreciated. I fully understand that a popular restaurant may have limited availability, but repeatedly refusing reservations from regular guests without transparency or any effort to accommodate them reflects poorly on customer service. I sincerely hope the management reviews its reservation process and places greater emphasis on customer care. Sadly, this experience has left us very disappointed.
I hope this feedback reaches the management, as I believe the reservation team needs to improve the way they communicate with customers. Loyal guests deserve a more professional, transparent, and respectful.
Ahmed
Engy Arafa
The food and the interior are really good. The sushi and drinks are good but don’t sleep on the tiramisu, it is the best one I’ve ever had (coming from an Italian)🤤
On the other hand, the service is quite disappointing. Especially when they’re busy. Last time we went it took one hour to just come take our order and another hour and a half for our food to arrive…I noticed that they were understaffed that night but this should still be managed. During other visits, we never had issues of this sort.
Regardless, I would totally recommend it!
Rana Khaled
Amazing view, top tier food and great service! My all time favorite restaurant in Cairo! Eshaa helped us with our table and he was very polite and welcoming. Loved everything there!
Anna Rizkallah
One of the best places we went to in Egypt! Great food, amazing music, and super professional and friendly staff
Tatuli
Beautiful view and amazing food!
The staff also helped us with small fireworks and a birthday celebration, which we really appreciated.
Everyone was wonderful, and the experience was definitely worth it. Reality truly met our expectations.
However, we were asked for our social media usernames during the reservation, which we found completely unacceptable. As a very private person, I was uncomfortable being asked to share my Instagram account, considering that I have only 30 followers. This felt unnecessary and should be reconsidered by the management.
Additionally, note that VAT and tax are not included in the prices, which is important for budgeting.