Kan cafe & gaming lounge

Absolutely disgraceful and completely unprofessional.

Before coming, I contacted this café twice and specifically asked whether they had Wi-Fi. Both times, I was told yes. I relied on that information, spent time and money taking transportation all the way there, only to arrive and be told that the Wi-Fi was extremely weak and basically unusable.

When I confronted the employee and explained that I had clearly asked about the Wi-Fi beforehand, his response was: “I don’t think I told you we have good Wi-Fi.” What kind of ridiculous excuse is that? If a customer specifically asks whether you have Wi-Fi, and you know it barely works, the honest answer is to say that it is weak or unreliable. not deliberately mislead them just to get them through the door.

This place clearly has no respect for customers’ time, money, or effort. There was no accountability, no proper apology, and not even the slightest attempt to resolve the situation. Instead, the employee tried to play with words and avoid responsibility.

Completely dishonest communication, terrible customer service, and an absolute waste of my time and transportation costs. I strongly recommend that anyone who needs reliable Wi-Fi for work avoids this place. They will tell you whatever you want to hear before you arrive, and once you get there, suddenly the truth changes.

One of the worst and most disrespectful café experiences I have had. You also lost a potential frequent customer for the gaming lounge!