The food is very good. The offers and prices are great.The service is subpar. They take not less than an hour to prepare food, so if you are in a rush, don’t go. Also after I went home I discovered they forgot some of the pieces of my Combo and when I asked for a refund they refused and now I have to go back to take my missing 4 pieces because someone forgot to do his job🙄 By the way, the place wasn’t busy at all so it’s not like it was a rush hour it was just my table and another table. I probably won’t go again unless I have a lot of free time and I am willing to count every single piece.
We went there today to have sushi. Honestly, the sushi itself tasted good, but the overall experience was very disappointing.
We had made a reservation 5 hours in advance, and even before that we tried to call several times but no one answered. Despite the reservation, the food was extremely late and arrived long after iftar time. The service was also very poor.
Every time we spoke to the staff and explained that we were fasting and had been waiting a long time, the response was simply: “We are fasting too.” That response was very unprofessional. I made a reservation ahead of time specifically so we could break our fast on time.
We also ordered tom yum soup. First, it only had shrimp in it, while it’s usually supposed to contain a mix of ingredients. The shrimp itself had a very strong smell, and the vein on the back of the shrimp (which should be removed) was still there, which looked very unpleasant. The noodles were also very bad.
When I tried to explain the issues, the only response we got was “It’s because of the rush,” instead of a simple apology. If you can’t handle the pressure or maintain food quality and good customer service during busy times, then either close reservations or hire staff who know how to deal with customers properly.
Amazinggg😍😍😍😍
I first tried sushi there at their dokki branch and there when I fell in love with their sushi🤤
I tried fried spicy lemon and philadelphia for 1st time there it was amazinggg
The quality and quantity at kyoto is something I’ve never found at any sushi restaurant
I always buy 15 pieces for 244 egp including vat delivery and tax which is compared to quality is wowwww
And I just ordered today ” the 2nd pic” I’ve made 3 changes to my order and all went right
My last change was to replace california with pink lady but he added both to me without any addition fees and was so welcoming when he knew it’s my 2nd time to order.
What an amazing service and reputable staff🤩🤩🤩
It’s very good restaurant with professional stuff🙏Everything I like just one minus and for me it’s was big very very cold inside ((( so yess food delicious, but for take away . Place for spend time in the winter NO
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Isaac Sobhy
A wonderful, cozy spot with delicious drinks and amazing sandwiches. Highly recommended!
Rawan Shilaih
The food is very good. The offers and prices are great.The service is subpar. They take not less than an hour to prepare food, so if you are in a rush, don’t go. Also after I went home I discovered they forgot some of the pieces of my Combo and when I asked for a refund they refused and now I have to go back to take my missing 4 pieces because someone forgot to do his job🙄 By the way, the place wasn’t busy at all so it’s not like it was a rush hour it was just my table and another table. I probably won’t go again unless I have a lot of free time and I am willing to count every single piece.
Hams Elhegawy
We went there today to have sushi. Honestly, the sushi itself tasted good, but the overall experience was very disappointing.
We had made a reservation 5 hours in advance, and even before that we tried to call several times but no one answered. Despite the reservation, the food was extremely late and arrived long after iftar time. The service was also very poor.
Every time we spoke to the staff and explained that we were fasting and had been waiting a long time, the response was simply: “We are fasting too.” That response was very unprofessional. I made a reservation ahead of time specifically so we could break our fast on time.
We also ordered tom yum soup. First, it only had shrimp in it, while it’s usually supposed to contain a mix of ingredients. The shrimp itself had a very strong smell, and the vein on the back of the shrimp (which should be removed) was still there, which looked very unpleasant. The noodles were also very bad.
When I tried to explain the issues, the only response we got was “It’s because of the rush,” instead of a simple apology. If you can’t handle the pressure or maintain food quality and good customer service during busy times, then either close reservations or hire staff who know how to deal with customers properly.
Hanna Ahmed
Amazinggg😍😍😍😍
I first tried sushi there at their dokki branch and there when I fell in love with their sushi🤤
I tried fried spicy lemon and philadelphia for 1st time there it was amazinggg
The quality and quantity at kyoto is something I’ve never found at any sushi restaurant
I always buy 15 pieces for 244 egp including vat delivery and tax which is compared to quality is wowwww
And I just ordered today ” the 2nd pic” I’ve made 3 changes to my order and all went right
My last change was to replace california with pink lady but he added both to me without any addition fees and was so welcoming when he knew it’s my 2nd time to order.
What an amazing service and reputable staff🤩🤩🤩
Anna Bieliaha
It’s very good restaurant with professional stuff🙏Everything I like just one minus and for me it’s was big very very cold inside ((( so yess food delicious, but for take away . Place for spend time in the winter NO