OneHealth – New Cairo Medical Center (O1 Mall)

Avoid them by any means!!!
Disorganised, unprofessional and no one there actually cares about anything!!!!!

I booked a “professional teeth cleaning” through the call center. I also inquired about the price (the cost of the service + the doctor’s appointment = almost £1,500), but the operator couldn’t tell me what exactly was included. I arrived for the procedure early, as stated in the text message. The OneHelth reception staff entered my details into the computer and asked me to pay for the initial appointment (£470) and the remaining amount (£1,016) after the service. I registered, paid the first installment, and at the time specified in the text message, I was already sitting in the waiting room. The wait time was 15 minutes. If the doctor is in his office and the client arrived on time, why waste time?
At my appointment, Dr. Esmail Ayman examined my teeth and performed an ultrasound on the front and back of my teeth. The whole process took no more than 10 minutes. I was unpleasantly surprised that at OneHelth, the “professional teeth cleaning” service only includes an examination and ultrasonic tartar removal under the gums.
I wasn’t interested in just the ultrasonic cleaning itself, as I don’t have any tartar, as I regularly maintain good oral hygiene. I was more interested in cleaning between my teeth! So, the service description should be specific (ultrasonic tartar removal), not general (professional teeth cleaning).
A true professional teeth cleaning includes:
• examination/diagnosis;
• ultrasonic cleaning (removing tartar under the gum);
• Air-Flow cleaning (removing plaque between teeth);
• polishing teeth with special pastes (fluoridation).
Clients should know exactly what service/service package they’re paying for!
At the end of the appointment, another unpleasant surprise awaited me at reception: a doubling of the payment by more than £600. When I asked why, they replied: “Because you’re a foreigner.”
Well, so the call center operator can’t know who she’s talking to about services and prices, but the reception staff clearly sees who they’re registering on the computer. Why didn’t anyone warn me in advance that the service would cost more for foreign citizens? Clients should be aware of the “company rules” BEFORE services are provided! Based on this information, clients can make a choice — to accept or decline. No one gave me such a choice; they simply presented me with this fait accompli AFTER the services were completed—which delayed me for over half an hour to clarify the circumstances.
The outcome of my visit to the dentist at OneHelth:
• wasted time that no one will give me back;
• a bad mood due to incompetent customer service;
• wasted money on a service I didn’t really need.

I didn’t want to write a bad review to avoid experiencing those negative emotions again, but perhaps OneHelth’s management will take these nuances into account and take the necessary measures to prevent similar situations in their future work.