Pyramids Moon Tower

The hotel’s location is indeed very convenient for exploring the area. It is a pleasure to hear that the staff were so welcoming and provided a very warm atmosphere during your stay. Their attentive service truly makes a difference. This kind of hospitality enhances the overall travel experience. We appreciate you sharing your positive feedback about the hotel.

The service is good, but cleanliness is an area that urgently needs improvement. Otherwise, this business could face many challenges and become unattractive. Additionally, this is not a hotel; it’s more like an Airbnb. The staff were lovely, but the cleanliness needs to be addressed.

the room didn’t match the description, the staff were unprofessional and the service was bad, there was smoking inside the property, some of my personal belongings were missing. the beds were unclean upon arrival and the original room I booked wasn’t ready for me to check into for 2 days. when I contacted the hotel staff regarding leaving, 3 different individuals approached me saying they are the manager and all of them were saying different things and tried to bribe me to stay. I told them I don’t feel safe staying at this property anymore. they agreed to take the money for the number of days I stayed and refund me the rest however when it came to give the refund they charged me extra and wouldn’t refund me the correct amount and also returned it to me in a different currency. They also wanted me to share the payment of the commission that Booking.com takes from them. they said the commission was $70 and they wanted me to share the payment of the amount. they took $30.

They are constantly contacting a contact of mine harassing him regarding the booking instead of communicating through booking.com only. They threatened not to issue a refund if I write a bad review.
They reported my booking as a no show so that I was unable to leave a review. I have contacted booking.com to solve this issue.