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Ocean Apartments
- September 30, 2026
- +20 10 96932252
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- Plot 1258 El-Nasr Rd, Sheraton Al Matar, El Nozha, Cairo Governorate 11799
Turkish Airlines Cairo Town Office
Location
New Cairo 1, Cairo Governorate 4730103
Description
Corporate office
Contact
Email
Phone
Website
Address
New Cairo 1, Cairo Governorate 4730103
Review
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Youssuf Elnoamany
Great experience. Thanks Mr. Ahmed and Ms. Marcielle for making the process of changing my flight easy and stress-free. Friendly, patient and efficient staff.
Marian Mikhael
I visited the branch regarding my request and met Mr. Ahmed Mohamed, who made everything very easy. The issue was resolved smoothly and without any complications.
After previously deciding not to fly with Turkish Airlines again, this positive experience has truly changed my perspective. Because of the excellent service I received, I will definitely consider flying with Turkish Airlines on my future trips to Egypt.
Hamza Arslan
Great service, the airlines flying to most countries in the world and has up to 60 weekly flights from Egypt, Cairo Alexandria Hurghada and Sharm el Sheikh
Ameera Malak Ramses Afazalah
If you value your safety and your belongings, avoid Turkish Airlines.
On August 1, my daughter and niece were traveling from Berlin. They were checked in and ready to fly, but at the gate, the staff told them they were “late” and couldn’t board. They were also told their bags had been removed from the flight.
This was a lie — when they went to collect the bags, they found out the luggage had already been shipped without them. This is a shocking airport security violation. No airline should ever send bags without the passenger onboard.
Instead of helping, the Berlin staff wasted their time by sending them to different counters. In the end, they were forced to pay €530 each for urgent new tickets just to follow their luggage.
We have contacted Turkish Airlines many times, sent all documents three times, and still — no refund, no real answer, just “we are investigating.” Their customer service is useless, and they clearly do not take safety seriously.
Flying with them is not worth the risk. I would rather pay more with another airline than be treated this badly and have my safety ignored.
Romany Beshara
Worst service ever
Actually Turkish airline one of the worst airlines i traveled with
Can not believe they refuse to pay compensation for the bag been lost in their plane
whose responsible for it ?
hence the stuff in the
plane and Istanbul airport has limited English and they don’t know what they do I traveled with this bag from sydney to Egypt 5 airports 3 transit 4 airlines during my flight nothing happened everything was so good very good customer service from Etihad,Korean , Singapore airlines till I arrived Istanbul airport to travel with Turkish airlines so rude customer services in the plane till I arrived to the last destination to find my bag been lostafter 6 weeks from the day I did the report and I been waiting this result’s more than 6 weeks after so many emails, wasting time with the Turkish airline staff in the airport then to the head office in Cairo with the staff their which is asking so many questions papers
Turkish airline at the end wanna just run away from even their customers service no one cares about what happened actually worst service ever on the plane no nice stuft no English and at the end they refuse to comply with the airline rules