El Ezaby Pharmacy

The brand name of Elezaby Pharmacy is well known in most parts of Egypt. This is exactly why I am writing this review to help this corporation monitor, supervise and improve its services and meet the minimum expectations of not only its customers but also its employees in the wider context of total quality management. I am dead sure that this level of business should have a well established quality management department. What happened with me personally tonight in this branch in CFC represents a miserable failure of an important and essential component of management at its basic primitive level. I was there physically and asked one of the pharmacists -pharmacist x- to give me two kinds of medications (see the enclosed receipt). What happened next? After a while, I noticed that the pharmacist was on a phone call evidently social one as manifested by lots of out loud laughter and tender body gestures! My reaction was simply looking for another pharmacist and asked her to help by taking the order from her funny laughing pharmacist! When the issue resolved, I received apologies from at least two other pharmacists. Unfortunately and sadly -not for me only but also for the management system of Elezaby company) the pharmacist x, while she was hearing the apologies of her colleagues, ignored the incident knowingly and intentionally! I told the two other pharmacists that they do not have to apologize rather it’s pharmacist x misconduct and she ought to apologize in clear and respectful language! Ladies and gentlemen this is not personal at all rather it is a professional GIFT to Elezaby Pharmacy Company.

Bad delivery services
Horrible experience with Ezabi pharmacy
Turtle slow delivery services
Over all they really don’t care what clients needs are and how critical it could be for the patient to receive the required item ordered
Please hire a staff to follow your quality and service experience because this will make u loose ur reputation , for me already lost !