AutoUnion Car Rental Egypt

⚠️ Serious problem with AutoUnion Egypt and the security deposit — please be careful

I rented a car from AutoUnion Egypt through Booking.com, and unfortunately my experience was very disappointing.

My Booking.com reservation clearly stated a $1,000 security deposit. However, when I collected the car, AutoUnion did not process the deposit correctly. Instead, they placed only a 1,250 EGP preauthorization on my credit card.

I was already collecting the car and needed to continue my journey, so I accepted it and left.

Later, while I was travelling from Cairo to Sharm El Sheikh, AutoUnion repeatedly contacted me because they had apparently realised that the deposit had not been handled correctly.

When I returned the car, I returned it two days earlier than originally planned. The vehicle was inspected and accepted in good condition. There was no damage, I had driven fewer kilometres, and I returned the car with more fuel than when I collected it.

Despite all of this, AutoUnion then tried to make me pay $1,250.

I refused.

This was not a charge for damage, fuel or excess mileage. I was told this was because they had failed to take the correct security deposit at pickup. In other words, they were trying to make me pay for their own mistake.

The staff were also very rude and confrontational towards me when I refused to pay the $1,250. I found the way I was treated completely unacceptable.

After I refused, I was told that the original 1,250 EGP held on my card would be released only after 21 days.

My bank currently shows this 1,250 EGP as a reserved/preauthorized amount, not a completed payment.

I have now formally complained to Booking.com and asked them to investigate AutoUnion’s handling of the rental.

I am writing this review so other customers can be aware of what happened. If you book AutoUnion through Booking.com, check the security deposit very carefully before leaving the pickup location and make sure the amount actually reserved on your card matches your Booking.com reservation.

I have kept the relevant booking and bank records as evidence.

I would strongly recommend that customers carefully document the deposit, vehicle condition, fuel level and mileage before leaving the AutoUnion pickup desk.

Not recommended at all.
Dont waste ur time. Service very bad . The say meet & greet . Im waiting and no one show up untill I call.

My experience was extremely bad, especially with the employee, George. I do not recommend dealing with them.

For over three weeks, I was in direct contact with George to arrange a car booking, and we agreed on all the details. After that, he stopped responding to messages for a full ten days, even though I sent numerous messages to follow up and inquire.

The shock came just two days before my trip. They told me there was nothing in my name, that the employee who had been communicating with me was on vacation, and that they couldn’t do anything. They even informed me that there were no cars available and advised me to look for another company.

This was completely unprofessional behavior, wasted my time, and put me in a very difficult situation before my trip. The customer service was terrible; there was no respect for the customer or commitment to agreements. I absolutely do not recommend dealing with them, as my experience was a waste of time and a complete disappointment.