AutoUnion Car Rental Egypt

Professionalism in service, speed in response and handling, clean and excellent cars, and new models.

Masha’Allah (God has willed it).

Brother Hossam, thank you for your cooperation with us despite the delay in the procedures. Fadl waited in the parking lot until we finished. Thank you for your attention to us.

I highly recommend dealing with this company.

You have been chosen as the best car rental company in Egypt for me.

Very professional and respectful in their dealings.

Thank you so much, AutoUnion ❤️

⚠️ Serious problem with AutoUnion Egypt and the security deposit — please be careful

I rented a car from AutoUnion Egypt through Booking.com, and unfortunately my experience was very disappointing.

My Booking.com reservation clearly stated a $1,000 security deposit. However, when I collected the car, AutoUnion did not process the deposit correctly. Instead, they placed only a 1,250 EGP preauthorization on my credit card.

I was already collecting the car and needed to continue my journey, so I accepted it and left.

Later, while I was travelling from Cairo to Sharm El Sheikh, AutoUnion repeatedly contacted me because they had apparently realised that the deposit had not been handled correctly.

When I returned the car, I returned it two days earlier than originally planned. The vehicle was inspected and accepted in good condition. There was no damage, I had driven fewer kilometres, and I returned the car with more fuel than when I collected it.

Despite all of this, AutoUnion then tried to make me pay $1,250.

I refused.

This was not a charge for damage, fuel or excess mileage. I was told this was because they had failed to take the correct security deposit at pickup. In other words, they were trying to make me pay for their own mistake.

The staff were also very rude and confrontational towards me when I refused to pay the $1,250. I found the way I was treated completely unacceptable.

After I refused, I was told that the original 1,250 EGP held on my card would be released only after 21 days.

My bank currently shows this 1,250 EGP as a reserved/preauthorized amount, not a completed payment.

I have now formally complained to Booking.com and asked them to investigate AutoUnion’s handling of the rental.

I am writing this review so other customers can be aware of what happened. If you book AutoUnion through Booking.com, check the security deposit very carefully before leaving the pickup location and make sure the amount actually reserved on your card matches your Booking.com reservation.

I have kept the relevant booking and bank records as evidence.

I would strongly recommend that customers carefully document the deposit, vehicle condition, fuel level and mileage before leaving the AutoUnion pickup desk.