Sixt rent a car

The team who handles reservations and handles cars are very professional. Mr. Omar and Mr. Ayman was really keen to offer outstanding service. Mr. Ahmed gave me the VIP treatment every one wants to have. I came back again this week and rented another car, where Mrs. Abigail ( I hope I remembered her name correctly) matched the same great service. Just I hope the company reviews their rates ans insurance policies.

If I can give them a ZERO star review also I WOULD
I made a reservation back in March 9th,2026 (attached is a screenshot of the booking) for a 7 seater car (Geely Okavango)for my planned visit to egypt next July,2026 coming from abroad with the option to pay when I pick up the car (this is a higher rate option on sixt egypt website which was fine by me), and just 2 days ago on May 28th,2026 I received an email from them saying we had to cancel your reservation and please go online and book again (see attached screenshot) !!!!! yes they decided to cancel my booking just like that and here’s the REAL reasons why:
1) I called their phone number and I spoke to person called Youstina, I gave her my booking reference number and her reason behind the cancellation was that they have overbookings and there’s no inventory FOR ALL SUV cars at the moment .. reminder I booked the car back in March 9th for a rental period that starts in July for 24 whole days and I RECIEVED A BOOKING CONFIRMATION FROM THEM!!! … then they only realized that there’s overbooking after 2 and half months and why only my booking that they decided to cancel???
2) After arguing with that employee trying to understand why did this happen, she started offering me alternatives for TRIPLE the price!!! because the rates have changed, then she started telling me I will talk to management to get you the same car which is Geely Okavango WITH A DISCOUNT!!! SO I EXPECTED that she is offering me a discount meaning I will get the same car with the price I locked back in March and her response was no, even with the discount the price will be much higher because the rates changed!!! so it’s OBVIOUS now they just decided to cancel my booking as soon as they realized that they can make more money by renting the car I BOOKED to someone else instead with today’s rate.!!! this is the real reason…and all of a sudden there’s no SUV inventory problems anymore and she can easily find me a car if I’M OK TO PAY TODAY’S RATE!!!!
For almost half an hour I tried everything I could to explain to her how the same company SIXT anywhere else I go IN THE WHOLE WORLD, in case of overbooking or inventory problems and NO MATTER what the cancellation reason is,the company remains committed to automatically find me A SIMILAR car for the SAME EXACT RATE and moreover some would go beyond that and upgrade the car booking to a higher category without asking for an extra CENT!!
An official complaint has been sent with all the documentations to the head quarter of SIXT globally explaining all the lies and the situation I’m going through with this company,

Before they come here in the reply section and ask me to send reach out to their customer service email address or call their phone number, I have already DONE THAT and I received no replies whatsoever.!!!

DONOT WASTE YOUR TIME OR MONEY WITH THEM, GO FOR ANY CAR RENTAL COMPANY THAT HAS REAL RESPECT TO CUSTOMERS AND TO THEIR OWN BOOKINGS TO BEGIN WITH.