Open
Ocean Apartments
- September 30, 2026
- +20 10 96932252
- [email protected]
- Plot 1258 El-Nasr Rd, Sheraton Al Matar, El Nozha, Cairo Governorate 11799
Enterprise Rent-A-Car
Location
Arrival Hall, Terminal 3, Airport Rd, Sheraton Al Matar, El Nozha, Cairo Governorate 11844
Description
Car rental agency
Contact
Phone
Website
Address
Arrival Hall, Terminal 3, Airport Rd, Sheraton Al Matar, El Nozha, Cairo Governorate 11844
Review
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Mina Hanna
I have been renting from Enterprise Egypt for the past four years, with at least two rentals every year with minimum 10 days to two weeks each time, and every single experience has been exceptional. The customer service is consistently outstanding, the cars are always in great condition, and the professionalism and positive attitude of the team make every rental smooth and enjoyable.
However, there is one person who truly stands out above all others: Ramez.
His kindness, honesty, professionalism, and genuine respect for customers are second to none. He goes above and beyond to ensure everything is handled perfectly, and he always makes you feel valued and appreciated. In fact, one of the main reasons I continue to return to Enterprise, despite having many other rental companies to choose from, is Ramez. Sometimes it only takes one exceptional person to build lasting customer loyalty, and he is exactly that person.
I strongly recommend Enterprise Egypt to anyone looking for a reliable car rental experience. And if you have the opportunity, ask for Ramez, you will receive some of the best customer service you could hope for.
Swift Justice
Their cars are death traps. Rented a “premium sedan” from enterprise and I almost died.
Rented a Peugeot 508 through their application and called ahead of time to let them know that I will be travelling with the car for more than 1000kms and to make sure that everything is up to standard. The employee reassured me that this was communicated to their team and that they will take care of me.
Within the first hour of the handover, I noticed a very unsettling vibration through the steering wheel and once I got on the highway, the car started shaking uncontrollably. I stopped at a mechanic where I found that whilst driving, the front and rear bumpers had detached from the car at the corner where they meet the fender. An indicator of the vehicle’s condition and maintenance status. The mechanic then checked the tire psi and was shocked to find all 4 tires at 23 PSI when the recommended pressure is 35 PSI. Upon further inspection, the passenger side front and rear rims were bent and the tire valve cores for all 4 wheels weren’t screwed in correctly, resulting in the catastrophic drop in tire pressure. Contacted the enterprise team and their response wasn’t to change the entire car for me but to get the car fixed at this random mechanic (another great indicator of their standards) and that they’ll compensate me for the amount I paid but not the 3 hours it took to deal with this disaster or the risk and headache they put me through.
That day I asked to speak to the manager but a manager wasn’t available (at 1PM on a weekday!). Once Ahmed, the manager, finally got in contact with me (2 days after returning the vehicle) he had the audacity to make excuses like “did the tire pressure system give an alert on the dashboard?” as if anything on this poorly maintained 100,000Km sorry excuse of a “premium sedan” was working as intended. He then tried to make excuses and throw the ball to the country manager saying “i’ll talk to him and see what we can do,” like its not his responsibility to manage the cars and do right by the customer. It’s been 4 weeks and still no word from Ahmed, despite me calling him and him denying my calls, which is why I had to write this review to urge you not to put yourself at risk and rent from this garbage company.
Kerolos Akraz
From Pick Up to Drop Off, Best Customer Service. Cars are in Great Condition. Honest, Respectful, Helpful and Knowledgeable Staff. Huge Thanks to Mina and his Team at this Location. Mina was very helpful and kind. Answered all my questions and provided great tips. Always renting from them when in Egypt. They have a nice fleet and amazing deals.
Aly Defrawy
Cars are outdated 4 years old average 70-80kms on the odometre.
Ac was very weak if you are idling in traffic AC is absent.
I asked for the car to be replaced they gave me a replacement that is as bad as the first one, after 24 hours, the check engine light came up.
They say they operate out of terminal 2 &3 but if you arrive on terminal 2 they made me walk to terminal 3. They were late picking me up.
Upon returning the car Staff were not nice they wanted to charge me an extra day because I was late 2 hours.
However they said upto 3 hours is ok. But they changed their mind upon returning the car. I think they are hungry for money they try to scam people.
It Was a miserable experience and a waste of time.
I will Go Sixt or Hertz next time.
Aly Defrawy
Cars are outdated 4 years old average 70-80kms on the odometre.
Ac was very weak if you are idling in traffic AC is absent.
I asked for the car to be replaced they gave me a replacement that is as bad as the first one, after 24 hours, the check engine light came up.
They say they operate out of terminal 2 &3 but if you arrive on terminal 2 they made me walk to terminal 3. They were late picking me up.
Upon returning the car Staff were not nice they wanted to charge me an extra day because I was late 2 hours.
However they said upto 3 hours is ok. But they changed their mind upon returning the car. I think they are hungry for money they try to scam people.
It Was a miserable experience and a waste of time.
I will Go Sixt or Hertz next time.