Enterprise Rent-A-Car

I had a very disappointing experience with Enterprise at the airport location. The customer service I received from Mr. Ramez and Ibrahim was completely unacceptable. They were rude, unprofessional, and showed no interest in helping resolve my concerns. Instead of treating customers with respect, they came across as dismissive and impatient throughout the interaction.

I expect courteous and professional service when renting a vehicle, but this experience fell far below those expectations. Customer service is one of the most important parts of any business, and unfortunately, this location failed in that regard.

I hope management takes this feedback seriously and provides additional customer service training to ensure future customers are treated with the respect and professionalism they deserve.

I started using Enterprise Cairo a couple of years ago when I had booked a car rental through the Delta airline app (I live in the USA). I have been using their services (the airport office) every time I travel to Egypt (2-3 times a year) because of the service I get from the staff more than anything. They always try to accommodate my needs and offer me their best options despite the fact that their fleet of vehicles are mostly older and in sad condition, but only if you choose to compare it to rentals in the USA where the all cars are of the same year, then sold by the rental company at the end of the year in order to maintain a newer fleet in the best condition possible. I understand that things are different in Egypt and cars are more expensive and are expected to be used longer than one year but Enterprise is still the same company and charges the same $ so, in my opinion, they should still offer better cars.

I had started by renting whichever car had a “better deal”, not including any economic small sedans. I prefer driving SUVs for safety, comfort and space and they tend to be expensive so I used miles from Delta for payment and it worked!

Once again, excellent customer service from Omar Hosni (airport office), Michel and others have kept me loyal to that company despite the aging fleet. They immediately respond to my concerns, have worked with me replacing my vehicle (at my residence) with their best Toyota Fortuner when I wasn’t satisfied with another that was “abused”. I had also been upgraded to a better vehicle when the vehicle I had rented was not “up to my standards” before I even saw it. They knew what I preferred as a regular customer and catered to my needs to the best of their abilities. I REALLY appreciate that kind of treatment from any business!

I usually rent for 6-8 weeks at a time and have only had 2 flat tires this year because of nails, no mechanical problems thankfully, and the staff were very helpful walking me through what I needed to do since I don’t live in Egypt and have never had a flat tire despite driving daily for over 35 years!

The only reason I deducted a star from my review was the age of the cars and availability of options (small fleet), otherwise I plan to stay with this company as long as I get the same services or better.

Thank you!